UN Global E-government Survey 2003.pdf

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1、UNGlobalE-governmentSurvey2003AcknowledgementsThisSurveywasacollaborationbetweentheUNDepartmentofEconomicandSocialAffairs(UNDESA)andtheCivicResourceGroup(CRG),privatesectorconsultingfirmprovidingtechnologysolutionsinegovernment.TheUNDESAteam[SeemaHafeez(author),NeenaKoshya

2、ndJerzySzeremeta]whoworkedundertheguidanceofGuidoBertucci,DirectoroftheUNDESADivisionforPublicAdministrationandDevelopmentManagement,developedtheunderlyingconceptualframeworkoftheSurvey,devisedthesurveymethodology;andpreparedtheanalysisofthedataanditspresentation.Wewouldlik

3、etothanktheCivicResourceGroup,Dr.GregoryG.CurtinandRobertB.McConnachie,itstwoManagingDirectorsaswellastheresearchers:KimJ.Andreasson,VeronikaVis-Sommer,MichaelSommerandChristopherJ.Walkertookonthemselvesmeticulousreviewofthewebsitesanddevelopmentofadatabaseandresearchwebsit

4、ethatwereupdatedandmaintainedthroughouttheproject.Theircontributionsprovidednotonlytheindispensabledata,butalsoallowedtoadjustthesurveyingmethodologyandgaverichnesstotheanalysisoftheresults.iContentsI.TheImperativeofE-government.........................................4I.1.

5、Thechallengeofe-governmentfordevelopment...........................4I.2.Thepotentialofe-government:ahistoricopportunity.......................5I.3.UNeffortstowardsbridgingthedigitaldivide..............................6II.BenchmarkingE-government.............................

6、..............8II.1.TheUNGlobalE-governmentSurvey2003...............................9II.1.1Theconceptualframework,methodologyanddatameasurement...............11A.Thestateofe-governmentreadiness...............................12B.Theextentofe-participation....................

7、................16III.ResearchFindingsandAnalysis.........................................18A.Majorfindings................................................18B.Globale-governmentreadinessrankings............................20C.E-governmentreadinessbycountry..................

8、..............23NorthAmericaandEurope.............................................