1、BEC高级精讲班第2讲讲义学习重点和Homeworkreview学习重点1．Homework review2．Vocabulary study --- business, experience; data, criteria3．Types of company structure4．Flexible working5．Oral practice --- career ambitions, your ideal kind of employer6．Business passage reading7．HomeworkI. Hom
2、ework reviewDate: November 15, 2003Report on: the necessity of an additional receptionist for the Overseas Travel DepartmentIntroductionThis reports sets out to assess the necessity to recruit a new receptionist for the Overseas Travel department. Reasons of the re
3、cruitmentMore and more people are interested in travelling abroad and our department, which deals with all overseas travel, is getting an increase of about 5% additional enquiries every day.The customer’s first point of contact with us is with our receptionists, ei
4、ther by telephone or face-to-face, and our present receptionist, though a very conscientious worker, simply cannot keep up with the continual increase in enquiries.DutiesWe badly need an additional receptionist, to share the work of the existing receptionist, deali
5、ng with enquiries by telephone, fax and e-mail as well as greeting clients who call in person and directing them to the appropriate Travel Advisors in our department.Two receptionists will mean that there will be minimum delay in dealing with customers. We shall al
6、so be able to keep our reception desk open throughout the day, instead of having to close it for lunch as at present. Many customers are free only at lunchtime and our receptionists can have staggering lunch breaks. The cost of employing an additional receptionist
7、will be more than covered by the additional business we will be able to attract and handle.QualitiesThe additional receptionist should be fluent in Putonghua and English and a good knowledge of Japanese would be an advantage.The new receptionist should be very well
8、-presented and able to handle a wide variety of actual and potential clients in a friendly way. She/He should be able to work well with colleague
