绩效评估工具英文课件

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1、BalancedScorecardStrategicManagementAccountingTheBalancedScorecardManagementtranslatesitsvision,missionandstrategyintobusinessperspectives;objectivesandperformancemeasuresthatemployeesunderstandandaccept.PerformancemeasuresCustomersLearningandgrowthInternalbusinessprocessesFinancialTheBalancedS

2、corecard:Fromvision,missionandstrategytoPerformanceMeasuresExh.10-11FinancialHasourfinancialperformanceimproved?CustomerDocustomersrecognizethatwearedeliveringmorevalue?InternalBusinessProcessesHaveweimprovedkeybusinessprocessessothatwecandelivermorevaluetocustomers?LearningandGrowthArewemaintai

3、ningourabilitytochangeandimprove?PerformanceMeasuresWhatareourfinancialgoals?Whatcustomersdowewanttoserveandhowarewegoingtowinandretainthem?Whatinternalbusi-nessprocessesarecriticaltoprovidingvaluetocustomers?Vision,MissionandStrategyTheBalancedScorecard:Non-financialMeasuresThebalancedsco

4、recardreliesonnon-financialmeasuresinadditiontofinancialmeasuresfortworeasons:Financialmeasuresarelagindicatorsthatsummarizetheresultsofpastactions.Non-financialmeasuresareleadingindicatorsoffuturefinancialperformance.Topmanagersareordinarilyresponsibleforfinancialperformancemeasures–notlowerlev

5、elmanagers.Non-financialmeasuresaremorelikelytobeunderstoodandcontrolledbylowerlevelmanagers.TheBalancedScorecardforIndividualsApersonalscorecardshouldcontainmeasuresthatcanbeinfluencedbytheindividualbeingevaluatedandthatsupportthemeasuresintheoverallbalancedscorecard.Theentireorganizationshoul

6、dhaveanoverallbalancedscorecard.Eachindividualshouldhaveapersonalbalancedscorecard.Thebalancedscorecardlaysoutconcreteactionstoattaindesiredoutcomes.Abalancedscorecardshouldhavemeasuresthatarelinkedtogetheronacause-and-effectbasis.Ifweimproveoneperformancemeasure...Anotherdesiredperformancemeas

7、urewillimprove.TheBalancedScorecardThenTheBalancedScorecardandCompensationIncentivecompensationshouldbelinkedtobalancedscorecardperformancemeasures.TheBalancedScorecardJaguarExampleEmployeeskillsininsta