高星级酒店术语中英文对照

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1、RESERVATIONDEPARTMENTGLOSSARYReservationistThefrontofficeemployeeresponsibleforprocessingand订房员maintainingallreservationrecordsAdvanceddepositThereceiptofmoneytobeplacedintoaguest'saccount预付定金priortotheguest'sarrivalatthehotel.AdvancedTherequestforavailablespaceatsometimeinthenear预先预订reservatio

2、nfuture.ConfirmationThecommunicationofanacceptanceofareservation确认预订信SliprequestfromthehoteltotheguestConfirmationAreservationrequeststhatisconfirmedbyphoneormail确认预订Reservationpriortoaguest'sarrivalatthehotel.DayrateAroomrateforlessthananovernightaccommodation.日租FullhouseTheachievementofahandm

3、adepercentoccupancyin爆满hotelguestroomutilization.GuaranteedAreservationarrangementinwhichthehotelisguaranteed保证预订Reservationtheroomatewhetherornottheguestarriver.NoshowAguestwhomakesareservationandthenneithercancel预订未来orregisterswiththehotel(Representslostrevenuestothehotel).OverbookingThepract

4、iceofcommittingmoreguestsroomsthanare超额预订availableasabudgeagainstno-shows.OverstayAguestthatstaysbeyondtheoriginaldateofdeparture.延期入住RoomavailabilityDescribertheavailabilityofrecentroomsatsometimeinthefuture.TurnalwaysThenumberofpersonsdeniedaccommodationsatthe未来房间供Hotel.应情况UndercookingAnerron

5、eousbeliefthatallthehotel'sroomsaresold背过脸wheninrealitytheyarenot.Under-stayAguestwhochecksoutofthehotel'satatimepriorto未能爆满Theiroriginaldeparturedate.GuesthistoryfileArecordofgueststhathavestayedatthehotel.Maybeat提早离店simpleacollectionofcheckedallregistrationcardsorassophisticatedatanelectronic

6、computermemoryfile.VoucherAsupportdocumentusedtotransmitdatefromonepoint客史toanother.WalkingtheguestTherefusalofaguestwithareservationduetoanerrorin凭单planingbythehotel.BlockedAroomorgroupofroomsistakenoutofavailableforan占房anliupatedcommitment.GCR(GuaranteedAreducedrateguaranteed(offered)toacompa

7、ny.companyrate)ComplimentaryAroomprovidedatazerorate,(orameansofpromoting免费ratebusses)GrouprateAspecialdiscountedhotelroomrateofferedtogroupsaan团队价incentivetoattractlargerassumeblagerofpeopleortoselllargerblocksofrooms.FamilyplanA