高星级酒店术语中英文对照.doc

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1、RESERVATIONDEPARTMENTGLOSSARYReservationistThefrontofficeemployeeresponsibleforprocessingand订房员maintainingallreservationrecordsAdvanceddepositThereceiptofmoneytobeplacedintoaguest'saccount预付定金priortotheguest'sarrivalatthehotel.AdvancedTherequestforavaila

2、blespaceatsometimeinthenear预先预订reservationfuture.ConfirmationThecommunicationofanacceptanceofareservation确认预订信SliprequestfromthehoteltotheguestConfirmationAreservationrequeststhatisconfirmedbyphoneormail确认预订Reservationpriortoaguest'sarrivalatthehotel.Day

3、rateAroomrateforlessthananovernightaccommodation.日租FullhouseTheachievementofahandmadepercentoccupancyin爆满hotelguestroomutilization.GuaranteedAreservationarrangementinwhichthehotelisguaranteed保证预订Reservationtheroomatewhetherornottheguestarriver.NoshowAgue

4、stwhomakesareservationandthenneithercancel预订未来orregisterswiththehotel(Representslostrevenuestothehotel).OverbookingThepracticeofcommittingmoreguestsroomsthanare超额预订availableasabudgeagainstno-shows.OverstayAguestthatstaysbeyondtheoriginaldateofdeparture.延

5、期入住RoomavailabilityDescribertheavailabilityofrecentroomsatsometimeinthefuture.TurnalwaysThenumberofpersonsdeniedaccommodationsatthe未来房间供Hotel.应情况UndercookingAnerroneousbeliefthatallthehotel'sroomsaresold背过脸wheninrealitytheyarenot.Under-stayAguestwhocheck

6、soutofthehotel'satatimepriorto未能爆满Theiroriginaldeparturedate.GuesthistoryfileArecordofgueststhathavestayedatthehotel.Maybeat提早离店simpleacollectionofcheckedallregistrationcardsorassophisticatedatanelectroniccomputermemoryfile.VoucherAsupportdocumentusedtot

7、ransmitdatefromonepoint客史toanother.WalkingtheguestTherefusalofaguestwithareservationduetoanerrorin凭单planingbythehotel.BlockedAroomorgroupofroomsistakenoutofavailableforan占房anliupatedcommitment.GCR(GuaranteedAreducedrateguaranteed(offered)toacompany.compa

8、nyrate)ComplimentaryAroomprovidedatazerorate,(orameansofpromoting免费ratebusses)GrouprateAspecialdiscountedhotelroomrateofferedtogroupsaan团队价incentivetoattractlargerassumeblagerofpeopleortoselllargerblocksofrooms.FamilyplanA