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1、AbouttheITSMLibraryThepublicationsintheITSMLibrarycoverbestpracticeinITmanagementandarepublishedonbehalfofitSMFInternational.TheITServiceManagementForum(itSMF)istheassociationforITserviceorganizations,andforcustomersofITservices.itSMF’sgoalistopromoteinnovationandsupportofITmanagem
2、ent.SuppliersandcustomersareequallyrepresentedwithintheitSMF.TheForum’smainfocusisexchangeofpeerknowledgeandexperience.Ourauthorsareglobalexperts.Thefollowingpublicationsare,orsoonwillbe,available.Introduction,FoundationsandPractitionersbooks•FoundationsofITServiceManagementbasedon
3、ITIL®(V2,Arabic,Chinese,German,English,French,Italian,Japanese,Korean,Dutch,BrazilianPortuguese,andRussian;DanishandSpanish)•FoundationsofITServiceManagementbasedonITIL®(V3,English,Dutch)•ITServiceManagement–AnIntroduction(V2,beingreplacedbyV3,onlyafewlanguagesleft)•ITServiceManage
4、ment–AnIntroduction(V3,English,Dutch)•ITServicesProcurementbasedonISPL–AnIntroduction(Dutch)•ProjectManagementbasedonPRINCE2™2005Edition(Dutch,English,German)•Release&ControlforITServiceManagement,basedonITIL®–APractitionerGuide(English)ITServiceManagement–bestpractices•ITServiceMa
5、nagement–bestpractices,part1(Dutch)•ITServiceManagement–bestpractices,part2(Dutch)•ITServiceManagement–bestpractices,part3(Dutch)•ITServiceManagement–bestpractices,part4(Dutch)Topics&Managementinstruments•MetricsforITServiceManagement(English)•SixSigmaforITManagement(English)•TheRf
6、PforITOutsourcing–AManagementGuide(Dutch)•ServiceAgreements–AManagementGuide(English)•FrameworksforITManagement(English,German,Japanese)•ITGovernancebasedonCOBIT®–AManagementGuide(English,German)Pocketguides•ITServiceManagement–AsummarybasedonITIL®(V2,Dutch)•ITServiceManagement–APo
7、cketGuide(V3,English,Dutch)•ITServiceManagementbasedonITIL–APocketGuide(V3,English,Dutch)•ITServiceManagementfromHell!!(V2,English)•ITServiceManagementfromHell.BasedonNot-ITIL(V3,English)•ISO/IEC20000–APocketGuide(English,German,Japanese,Italian,Spanish,formerlyBS15000–APocketGuide
8、)•ITServicesProcurementbas
