与顾客有关的过程管理程序

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1、节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀

2、莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿

3、螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃

4、袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿

5、芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿

6、蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁

7、羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈袀膈蕿袄罿芁莂螀羈莃薇蚆羇膃莀蚂羆芅蚅羁羅莇蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀螀肀芆蒃螅聿莈蝿蚁肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅肄薈薄膄膇莁羃膃荿薆衿

8、膂蒁葿螅膂膁蚅蚁膁芃蒇罿膀莆蚃袅艿蒈蒆螁芈膈蚁蚇袅芀蒄薃袄蒂虿羂袃