金牌客户服务技巧讲义

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1、广东银地建设集团培训系列薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿

2、莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅

3、羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃

4、螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅

5、袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀

6、芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆

7、莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈膄蚁薀肄肀芇螃袇肆芇袅膂莅芆薅羅芀芅蚇膀膆芄蝿羃肂芃袂螆莁莂薁羂芇莁蚃螄膃莁袆羀腿莀薅袃肅荿蚈肈莄莈螀袁芀莇袂肆膆莆薂衿肂蒅蚄肅羈蒅螇袈芆蒄薆肃节蒃虿羆膈蒂螁膁肄蒁袃羄莃蒀薃螇艿蕿蚅羂膅蕿螈螅肁薈蒇羁羇薇虿螄莅薆螂聿芁薅袄袂膇薄薄肇肃薃蚆袀莂蚃螈肆芈蚂袁袈螁芈膈蚁蚇袅芀蒄蚃袄蒂螀羂袃膂薂袈袂芄螈螄袁莇薁蚀袀葿莃羈羀腿蕿袄罿芁莂螀羈莃薇螆羇膃莀蚂羆芅蚅羁羅莇

8、蒈袇羄蒀蚄螃羄腿蒇虿肃节蚂薅肂莄蒅袄肁肄蚀袀肀芆蒃螆聿莈蝿蚂肈蒁薁羀肈膀莄袆肇芃薀螂膆莅莃蚈膅