电子商务环境下铁路货运业务流程再造分析-(6044)

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1、西南交通大学硕士研究生学位论文第lI页AbstractWiththepopularityofIntemetandcomputerinformationtechnologydevelopment，e-commercehasbeenusedinallsectorsofsociety．Peoplebegantorealizethate-commercehaschangedthewayofsellingandservicemodelsintraditionalcompanies，andgeneratedsignificantimpactontheir

2、competitivestrategyandbusinessmodel．Forthischange，ChinaRailwayCompanygatheredtheRailwayBureau，launchedtheChinaRailwayfreighte—commerceplatformtoenhancethecompetitivenessofenterprises．Itsappearfacilitatefreightservicesforcustomersandimprovethequalityofrailwayfreightservicein

3、amanner．However,thee-commercerequiresrailwayfreightmakecomprehensivecustomerserviceascenter,strengthencooperationwiththird-partylogisticsrailway,manufacturersandotherrelatedindustriesandextendvalue·addedlogisticsservicesthroughtheestablishmentoffulllogisticsservicesystem．Cl

4、early，China’Srailwayfreightstillhasmuchunexploredspace．Forthisreason，fromtheperspectiveofprocessreengineering，thispaperusesprocessreengineering，modernlogisticsande-commerceforresearchingrailwayfreightbusinessprocessunderthee-commerceenvironmenttocombinethedemandoffreighttra

5、nsportandlogisticsandachievethewholelogisticsservices．Themainresearchcontentsinthispaperare：Firstly,itreviewsprocessreengineeringtheoryandstochasticPetrinettheory，thenputforwardrailfreightbusinessprocessreengineeringresearchmodelinlinewithe—commerceenvironment．Accordingtoth

6、isresearchmodel，throughthestudyofChina。Sdevelopmentstatusandexistingproblemsofrailwayfreight，usingthedevelopmentexperienceofotherfreightcompaniesbothathomeandabroadforreference，itanalyzesthedevelopmenttrendofChina’Srailwayfreightandproposesrailwayfreightbusinessprocessreeng

7、ineeringgoalsandtwo—stageoptimizationplanundere—commerceenvironment；WithPetrinettheory，thebusinessprocessesistomodelusingtop-downhierarchicalmodelingapproachandanalyzedtoidentifytheunreasonablestructureofthemodel；Inviewoftheunreasonablestructureofthemodel，thebusinessprocess

8、esPetrinetmodelareoptimizeusingincidencematrixreorganizationoptimizationrules，andt