[创新者的窘境].The.Innovator's.Dilemma.(美)Cl

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1、1TheInnovator’sDilemmaWhenNewTechnologiesCauseGreatFirmstoFailCLAYTONM.CHRISTENSENHarvardBusinessSchoolPressBoston,Massachusetts2Copyright©1997bythePresidentandFellowsofHarvardCollegeAllrightsreservedTheLibraryofCongresshascataloguedthehardcovereditionofthistit

2、leasfollows:Christensen,ClaytonM.Theinnovator’sdilemma:whennewtechnologiescausegreatfirmstofail/ClaytonM.Christensen.p.cm.—(Themanagementofinnovationandchangeseries)Includesindex.ISBN0-87584-585-1(alk.paper)1.Creativeabilityinbusiness.2.Industrialmanagement.3.C

3、ustomerservices.4.Successinbusiness.I.Title.II.Series.HD53.C491997658—DC2096-10894CIPISBN0-87584-585-1(MicrosoftReaderedition)3ContentsInGratitudeIntroductionPARTONE:WHYGREATCOMPANIESCANFAIL1HowCanGreatFirmsFail?InsightsfromtheHardDiskDriveIndustry2ValueNetwork

4、sandtheImpetustoInnovate3DisruptiveTechnologicalChangeintheMechanicalExcavatorIndustry4WhatGoesUp,Can’tGoDownPARTTWO:MANAGINGDISRUPTIVETECHNOLOGICALCHANGE5GiveResponsibilityforDisruptiveTechnologiestoOrganizationsWhoseCustomersNeedThem6MatchtheSizeoftheOrganiza

5、tiontotheSizeoftheMarket7DiscoveringNewandEmergingMarkets8HowtoAppraiseYourOrganization’sCapabilitiesandDisabilities9PerformanceProvided,MarketDemand,andtheProductLifeCycle10ManagingDisruptiveTechnologicalChange:ACaseStudy11TheDilemmasofInnovation:ASummaryTheIn

6、novator’sDilemmaBookGroupGuideAbouttheAuthor4InGratitudeAlthoughthisbooklistsonlyoneauthor,inrealitytheideasitmoldstogetherwerecontributedandrefinedbymanyextraordinarilyinsightfulandselflesscolleagues.TheworkbeganwhenProfessorsKimClark,JosephBower,JayLight,andJ

7、ohnMcArthurtooktheriskofadmittingandfinancingamiddle-agedman'swayintoandthroughtheHarvardBusinessSchool'sdoctoralprogramin1989.Inadditiontothesementors,ProfessorsRichardRosenbloom,HowardStevenson,DorothyLeonard,RichardWalton,BobHayes,SteveWheelwright,andKentBow

8、enhelpedthroughoutmydoctoralresearchtokeepmythinkingsharpandmystandardsforevidencehigh,andtoembedwhatIwaslearningwithinthestreamsofstrongscholarshipthathadprecededwhatIwasat