it服务管理基础指南

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1、JP1Version11IT服务管理基础指南3021-3-C02-20(E)引言■适用产品P-2A2C-8FBLJP1/ServiceSupport11-50　（应用OS：WindowsServer2016、WindowsServer2012、WindowsServer2008R2）P-2A2C-8LBLJP1/ServiceSupportStarterEdition11-50　（应用OS：WindowsServer2016、WindowsServer2012、WindowsServer2008R2）■商标等HITACHI,HiRDB,JP1

2、,uCosminexusareeithertrademarksorregisteredtrademarksofHitachi,Ltd.inJapanandothercountries.InternetExploreriseitheraregisteredtrademarkortrademarkofMicrosoftCorporationintheUnitedStatesand/orothercountries.MicrosoftiseitheraregisteredtrademarkoratrademarkofMicrosoftCorpora

3、tionintheUnitedStatesand/orothercountries.MicrosoftOfficeandExcelareeitherregisteredtrademarksortrademarksofMicrosoftCorporationintheUnitedStatesand/orothercountries.ODBCisMicrosoft'sstrategicinterfaceforaccessingdatabases.OracleandJavaareregisteredtrademarksofOracleand/ori

4、tsaffiliates.RSAandBSAFEareeitherregisteredtrademarksortrademarksofEMCCorporationintheUnitedStatesand/orothercountries.WindowsiseitheraregisteredtrademarkoratrademarkofMicrosoftCorporationintheUnitedStatesand/orothercountries.WindowsServeriseitheraregisteredtrademarkoratrad

5、emarkofMicrosoftCorporationintheUnitedStatesand/orothercountries.Othercompanyandproductnamesmentionedinthisdocumentmaybethetrademarksoftheirrespectiveowners.ThisproductincludessoftwaredevelopedbyIAIKofGrazUniversityofTechnology.ThisproductincludessoftwaredevelopedbytheApach

6、eSoftwareFoundation(http://www.apache.org/).ThisproductincludessoftwaredevelopedbyBenLaurieforuseintheApache-SSLHTTPserverproject.PortionsofthissoftwareweredevelopedattheNationalCenterforSupercomputingApplications(NCSA)attheUniversityofIllinoisatUrbana-Champaign.Thisproduct

7、includessoftwaredevelopedbytheUniversityofCalifornia,Berkeleyanditscontributors.ThissoftwarecontainscodederivedfromtheRSADataSecurityInc.MD5Message-DigestAlgorithm,includingvariousmodificationsbySpyglassInc.,CarnegieMellonUniversity,andBellCommunicationsResearch,Inc(Bellcor

8、e).IT服务管理基础指南2RegularexpressionsupportisprovidedbythePCRElibrarypackage,whichisope