【7A文】创建基于流程的可靠的组织.ppt

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1、BuildingtheProcess-BasedOrganizationJ.ChrisWhiteManager,ProcessImprovementsAlcatelNetworkSystemsRichardson,TX75081(972)996-6749BuildingtheProcess-BasedOrganizationWhyorganizebyprocesses?Overviewofprocess-basedapproachBenefitsoforganizingbyprocessesExample:ClearImages,Inc.

2、WhyOrganizebyProcesses?“Thedesignofanorganizationcanbethemainbarriertochange,anditmaythereforebenecessarytoimplementafundamentalredesignbeforeanorganizationcanevenstarttohandlethecontinuouschallengeintoday’senvironment.”DavidO’Brien,CEOProvincialBuildingSocietySource:Coul

3、son-Thomas,C.J.andT.Coe,“TheFlatOrganization:PhilosophyandPractice,”BritishInstituteofManagementReport,1991,p.11.WhyOrganizebyProcesses?StructuresinfluencebehaviorCustomerscareabout“total”Processes(notfunctions)createvalueInterfacesmustbemanagedStructuresInfluenceBehavior

4、SystemicStructureBehaviorEventsStructuresInfluenceBehaviorOrganizationsneedtouseprocess-orientedstructuresandsystemsExamples:Activity-basedaccountingandbudgetingCo-locationofteamsTeam-basedrewardsandincentivesProcessmetricsCustomersCareAbout“Total”Processes(NotFunctions)C

5、reateValueCross-FunctionalProcessR&DManufSchedEngProcesses(NotFunctions)CreateValue(Relations)LowSimpleSystemComplexityPartsFewManyManyFewRelationsModerateHigh(Relations)(Parts)(Parts)InterfacesMustBeManagedCUSTOMERSUPPLIERCUSTOMERSUPPLIEROverviewofProcess-BasedApproachPr

6、ocesshierarchyExtendedmodelofprocessmanagementProcessflowchartsInput/Output(I/O)diagramsProcesstrackingdatabaseProcessmodelingandsimulationProcessHierarchyFunctionalSupportMacroprocess1Macroprocess2Process1AProcess1BProcess2AProcessHierarchy(Example)CustomerOrderFulfillm

7、entOrderEntryManufacturingFinalAssemblyNewProductDevelopmentMarketAnalysisPrototypeDesignCustomerRequirementsGatheringExtendedModelofProcessManagementPHYSICALPROCESSResourcesControlsAuthorityResponsibilityAccountabilityProcessFlowchartsCUSTOMERMIKEJOHNPAMRequestLogrequest

8、oncomputerInstock?YesNoWaitOrdernewitemCheckinventorylistforproductlocationInput/Output(I/O)Diag