酒店管理会所__美国戴斯(中国)酒店硬件运作质量检查.pdf

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1、DaysInnChinaHardwareAuditInstructions1.Summary1.1Atleastoneauditperyear；1.2Hotelwillbenotifiedinwriting10daysbeforeaudit,hotelmustaccepttheauditexceptforspecialreasons;1.3Hotelgeneralmanagerandon-dutymanagermustattendtheaudit；1.4AuditconsultantmustbetheregularstaffofDaysInnC

2、hina；1.53-starhotel,suitesandbusinesshotelneed1dayaudit;4starand5starhotelneed2daysaudit；1.6Auditconsultantwillpresenttheauditresulttohotelgeneralmanager,anddiscuss;1.7Completeauditelectronicreportwillbesenttohotel10daysafteraudit2.CostBornedbyHotel2.1Provideroundtripairtick

3、etProvideonecomplimentaryroomtoauditconsultantProvidefreemealstoauditconsultantIncidentalchargesWhentheauditresultis"fail",orhotelrefusestocooperatewithauditconsultant,orfailstoreachDIC'sauditstandard,2.2hotelwillbecharged5000RMBforasecondtimeaudit,andmustattend"BrandStandar

4、dandHardwareAudit"coursecertifiedbyDIC2.3AllthehotelsareresponsibleforattendinghardwareauditPleasereadtheinformationbelowcarefullybeforestartingthebrandhardwareaudit：1、TheauditlistbelowcomplieswithDICbrandoperationstandard2、Theauditlistisconsistof11mainparts:1)Licenseandcert

5、ificatehotelmusthavebeforeopening2)Hotelexterior3)Hotellobby4)Rooms5)F&B6)Staffgroomingminimumstandards7)Maintenanceprogram8)Safetyandsecurity9)Kitchensanitationandsafetyminimumstandard10)WyndhamRewards11)Visualidentity3、Twoauditmethods：a.Auditbeforearrivingatthehotel:auditc

6、onsultantwillevaluatehotelservicethroughtelephoneggpb.Inhotelaudit:auditconsulantwillcheckallthefacilitiesandserviceoffunctionalareasaccordingtoauditlist4、Auditconsulantmustcheckandevaluatealltheitemsonauditlist5、Inthegradingcolumn,gradingisaccordingto"Yes","Partial"and''No"

7、a.“Yes”—ComplieswithDICoperationstandardfromfunction,sanitationtoserviceb.“Partial”—ComplieswithDICoperationstandard,butoneortwoofthegradingareas(function,sanitationorservice)doesn'tmeetthestaItemsgraded"Partial"shouldmarkthefailedareaofinspection.c.“No”——Doesnotcomplyatallw

8、ithDICoperationstandard6、Somecriteriahave3gradinglevels("Yes","No"and"Parti