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1、40InventivePrinciplesinQualityManagementBy:GennadyRetseptorgennadyr@avx.co.il©2003.GennadyRetseptor.AVXIsraelLtd.972-2-5720128.Allrightsreserved.ThefounderofTRIZ,GenrichAltshuller,discoveredfortypatternsofinventivesolutions,knownas40InventivePrinciples,extractingthe
2、mfromtechnicalpatents.Itwasfoundfurtherthat40Principlesareapplicablenotonlyforeverytechnicalfield,includingarchitecture,computersoftware,microelectronics,foodproduction,butalsofornon-technicalspheres-biology,agriculture,business,management,marketing,socialrelations,
3、pedagogy,etc.[1-10].Allreferencedexamplesdemonstratethat40Principlesarefundamental,universalandpowerfulinstrumentsofhumancreativity.Apparently,theexamplesof40Principlesmaybefoundincommunication,massmedia,literature,art,sport,medicine,justice,military,diplomacy,polit
4、ics,andotherspheresofmankindactivity.Asoneofthemosteffectiveproblemsolvingtechniques,TRIZbydefinitioninheresinthescopeofQualityManagement.Theauthorcollectednumerousexampleswhichdemonstratehowextensively40PrinciplesareusedintheQualityManagementarea,includingfieldsofq
5、ualitystandards,qualitycontrol,qualityassurance,reliability,customerfocus,supplierselection,projectmanagement,improvementteams,andsoon.Insomecases,theinversionofPrinciples[11]wasfoundhelpful.Principle1.SegmentationA.Divideanobjectorsystemintoindependentparts.oQualit
6、ysystemelements.oCustomizedmarketing-completemarketsegmentation.oAutonomousregionsalescenters.oSalessplittingbetweencustomers.oFourqualitycostscategories.oFivestepsof‘5S’techniqueforcontinuousimprovement:sort,setinorder,shine,standardize,sustain.oEightstepsof‘8D’pro
7、blemsolvingtechnique.B.Makeanobjectorsystemeasytodisassemble.oProjectteam.oConcurrentengineeringteam.oProcessimprovementandproblemsolvingteams.oMaterialReviewBoard.C.Increasethedegreeoffragmentationorsegmentation.oBreakdownstrategicqualitygoalsintotacticalgoals.oQua
8、litygoalsandobjectivesdeployment.oMasscustomization-eachcustomerisamarket.oScientificmanagement-breakingdownworkintosimple,repetitivetasks
