非正常航班的成本-研究与-分析

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1、非正常航班的成本研究与分析ResearchOnCostofIrregularFlightAbstractWiththefastprogressofthecivilair-transportationindustry，thephenomenaofirregularflightsisbecomingincreasinglycommon，duetometeorologicalconditions，technicalfailuresintheaircraft，airtrafficcontrol，breakdowns

2、inaircraftgroundservicingequipmentandsomeuncontrolledfactors．Irregularflightsoccuroftentimes，whichnotonlyresultinhugeeconomiclossestoairlinesbutalsobringonbadreputationtoairlines．Therefore，itbecomesthemajorfocusofairline’Scontroloperationmanagementtopromot

3、etheplanandthecapabilitiesofirregularflights，andtokeepairlinescredibility．Becauseofirregularflight，theconflictsbetweenpassengersandairlinealwayshappen，moreandmoreairlinesrealizethataircraftequippedstate·-of-the-·artcannoteffectivelyparticipateininternation

4、alcompetition，onlyimprovingservicequalityandpassengersatisfactionisthebestwayinthecompetition。Thispaperemphasizesontheresearchofthemodelofirregularflightoperation，whichgivessomereferencestodispatchers．Withtherelatedresearch，wediscussanddevelopthemodelofirr

5、egularflightoperationalcost，includingdirectcostandindirectcost，andwefocusesonindirectcost，withtheanalysisofindirectcost，weknowsatisfactiondegreeisthemainfactor．Then，weredesigntheevaluationmodelofsatisfactiondegree，theextenicstheoryandfuzzylanguageoperatoro

6、ffuzzymathareappliedtoanalyzeserviceaboutirregularflight，whichisdescribedinformalizedandquantitativeway．Finally，wedesignexperimentaldata,experimentalbackgroundandexperimentalprocess．Wecomparecostofirregularflightindifferentsatisfactionscheme．Thedataobtaine

7、dbytheevaluationmodeldeterminesthemainfactor,accordingtothemainfactors，airlinesareprovidedatheoreticalbasisanddatasupport；then,weprovethecostofirregularflightisminimumintherecoveryofflightplanbyoptimizationofsatisfactionKeyWords：Irregularflight；DirectcostI

8、ndirectcost；Satisfactiondegree；EvaluationmodeII大连理工大学硕士学位论文目录摘要⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯．IAbstract⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯．．⋯⋯⋯．．．．⋯．．．．．⋯⋯．．．．．．II1绪论⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯l1．1