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1、ABC分行网点业务服务流程再造的研究ABCBRANCHNETWORKSERVICEPROCESSREENGINEERINGRESEARCHABSTRACTWithChina'sbankingandcommercializationofopeningtopromote,thewholebankingservicelevelcontinuouslyimprove,withfamily(individual)wealthofrapidgrowth,customerandservicestatusoftheincreasing,someexcellentBa
2、nksbegantoputforwardtheconceptofprocessbank,natureisadvocated"takethecustomerasthecenter"theidea,satisfiesthecustomerthediversificationandevenmorepersonalizedfinancialservicedemand,thustoenhancecustomersatisfaction.ABCbranchinordertopromote"takethecustomerasthecenter,takethemar
3、ketastheguidance"themanagementidea,since2007tooktheleadinthetradesystem,startedtonetworktransformation,andbusinessprocessoptimizationandreengineering,nomatterinthebusinessperformance,enterpriseimageareachievedleap-forwardascension,intheorganizationstructureandtheserviceprocesss
4、tandardizationareagreatprogresshasbeenmade,fromtheheadofficetobranch,thebranchpointsofalllevelsandalldepartmentsintocustomerserviceprocessonalink,allcloselyaroundcustomers,formingarapidresponsemechanism,mobilizethewisdomofthecollective,thepursuitofcustomerserviceefficiencyandth
5、elargestvaluereturn.BasedonABCbranchnodeastheresearchobject,focusontheresearchandanalysisthebankbusinessprocessatpresentflowstatus,existingprocessesexistthoseproblems,theircausesandhowtosolveaseriesofproblems,suchasusingsixsigmatheory,ESCRImethodtoanalyzeandresearchaimstoplayth
6、eadvantage,makeupfortheirownshortboard,improvingthecorecompetitivepower,tradeaccountsforratio,speedupthepaceofbusinessdevelopment,inlocalbiggerandstronger.KEYWORDS：Businessserviceprocess,Reconstruction,bankoutletsii河北工业大学工商管理硕士（MBA）学位论文目录第一章绪论...................................
7、....................................1§1-1课题研究背景...................................................................1§1-2论文研究的目的和意义...........................................................1§1-3主要研究方法和论文框架.........................................................1第二章ABC分行网点业务服务流程
8、现状分析...................................3§2-1业务服务流程再造含义
