proposalahla培训大纲（建议培训大纲ahla）

《proposalahla培训大纲（建议培训大纲ahla）》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。

1、proposalahla培训大纲（建议培训大纲AHLA）Thispapercontributedbyjefferylx・PPTdocumentmayattheWAPendofthebrowsingexperieneepoor・SuggestyouselectTXT,orclownloadthesourcefiletothemachineview.AmericanHotel&LodgingAssociationEducationalInstituteAmericanHotel&LodgingAssociationEducationalIn

2、stituteCustomercommunicationEffectevaluationtrainingcourseThetraininganalysisCurriculumimplementationDesignandclevelopmentTrainingCoursesOutlinesComprehensivecoursesThequalityofcustomerserviceQualityGuestServicesEnglishHotelEnglishhotel?TrainingCoursesOutlinesThequalityo

3、fcustomerserviceQualityGuestServicesRecommendedreason:customerservicequalityisthemostimportantconceptofthehotelindustry,isthefirstchoiceofhotelenterpriseproject.Object:thegoaloftrainingcoursestrainingbase,middle-levelstaff:setupthestaffqualityofcustomerserviceconcept,enh

4、ancetheprofessionalserviceawareness,graspcustomerserviceskillsofoccupation.Trainingtime:2-3daysTrainingCoursesOutlinesThequalityofcustomerservicetrainingprogram:QualityGuestServicesProposalModule1:"services"coremodule:"TheHeartof〃servicecoreService-Identificationofguests

5、asthecustomervalue;weknowfivestandardguestservicequalityevaluation;theimportanceofunderstandingtoprovidequalityservices;theuseofinteractivetechnology;weunderstandandpredicttheneedsoftheguests;themasterandskillswiththemethodofguestinteraction.TrainingCoursesOutlinesModule

6、two:"difficult"processingmoduletwo:"'HandlingDifficultSituations"difficultsituationthatunderstandtheproblemsoccurringattheworkplace・Theanalysisofvariousfactorsoftheproblem,identifywhatistherealproblemandtheoptimalsolution;ifnecessary,staffteamtoparticipateinsolvingproble

7、ms;theuseofstrategiestosolvetheproblems;theproblemsoccurredinpredictionanddevelopsolutions・TrainingCoursesOutlinesModulethree:''culturaldiversity"modulethree:"culturaldiversity"CulturalDiversitytheunderstandingofculturalbackgroundindifferentcountries;itrealizedtheculture

8、howtoinfluenceandshapeourexperienceandtointeractwithothers-reaction;understandthepotentialvalueandsocia