2、非你所抱怨的问题反复发生,且多次投诉而毫无结果)。 For Delay in Shipment (由于发货延迟而抱怨) Dear Sirs , The furniture we ordered from you should have reached us a week ago .Needless to say, thedelay in delivery has put us to great inconvenience .It is therefore imperative that you dispatchthem imme
3、diately .Otherwise we shall be obliged to cancel the order and obtain the goodselsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible.Yours faithfully,XXX 亲爱的先生们:我方从贵方订购的家具应于一星期前收到。不用说,发货的延迟给我方带来了很大的不便。因此,贵方必须立即发货,否则我们
4、将被迫取消订单,到另处订货。 请紧急处理此事,并尽快告知结果。For Poor-Packing (由于包装不妥提出索赔) Dear Sirs,We are writing to inform you that the toys covered by ourorder No.519arrived in such an unsatisfactory condition that wehave to lodge a claim against you .It was found uponexamination that 10% of t
5、hem are broken and some are badlyscratched, obviously due to the improper packing . Therefore,we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20%on the invoiced cost .This is the amount by which we propose to reduce our selli
6、ng price .If youcannot accept, I’m afraid we shall have to return them for replacement.Sincerely yours , XXX 亲爱的先生们:我们写信通知贵方,519号订单玩具已收到,但货物状况很不令人满意,故我们不得不提出索赔。经检查,我们发现有10%的货物破损,而且一些也有严重磨损现象。很明显,这是由于包装不妥造成的。因此,我们无法以原价售出货物。 建议贵方依照发票金额给予20%的折扣,这是我们所建议降低的售价额度。如果贵方无法接受,我们将
7、不得不退货,要求替换。 For Damage of Goods (由于货物损坏而抱怨) Dear Sirs, Our order No.JT-8 The glassware you supplied to our order of3rd July was delivered by the shipping company this morning .The 160 cartons containing the4/4goods appeared to be in perfect condition .But when I unpa
8、cked them with great care , I regret toreport that 10 cartons of glassware badly cracked . We trust you can u