中海环宇荟营业员手册(试行)

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1、营业员手册中海环宇荟中国●上海试行版（编制于2018年5月）目录目录第一部分营业员入职指引....................................................................................................21.入职流程..........................................................................................................

2、...22.证件佩戴.............................................................................................................23.营业时间.............................................................................................................34.交通路线................

3、.............................................................................................35.离职流程.............................................................................................................3第二部分营业员服务规范.....................................

4、...............................................................41.服务观念.............................................................................................................42.岗位职责........................................................................

5、.....................................43.餐饮业员工服务制度.........................................................................................54.员工纪律.............................................................................................................65.餐

6、饮商户管理.....................................................................................................86.处罚条例.............................................................................................................9第三部分经营管理规范.........................

7、.............................................................................131.开店流程...........................................................................................................132.闭店流程..........................................................

8、.................................................143.收银系统...........................................................................................................144.环宇荟会员信息...................