高星级饭店员工培训体系构建研究——以扬州jh饭店为例

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1、扬州大学硕士研究生毕业论文英文摘要Abstractltisastrategicgoalofourcountryin21瓯centurytobuildupChinaintoaworldtouristpoweruntil2020．Asoneoftheimportantsupportingindustriesoftourism，hotelshavemaderapidprogressinrecentyears．However,thescarcityofhotelprofessionalsandthelimitationofstaff'stechnic

2、alabilitieshavebecomethebiggestchokepointtorestrictthedevelopmentofourhotelindustry．Withthespeedydevelopmentofhotelindustryandthesharpcompetencebetweenthehotels，moreandmorehotelsbegintorealizethatthekeypointisthehumanrecoursesinthedevelopmentofthehotels．Andstafftrainingplay

3、sasignificantroleinimprovingemployees’quality,whichcanenhanceenterprise’scohesionsandupgradeitscorecompetitiveness．Whilehowtoestablishastafftrainingsystemthatconformstohotels’owndevelopingcharacteristicshasbeenaproblemformanyhigh—rankinghotels．AndstaffstraininginChinesehigh

4、-rankinghotelshaven’treceivedexpectedeffects．Thesubjectinvestigatedinthepap*—-Ⅲhotel’Sstafftraininghavenotyetmakeanyeffect．HowtosetascientifictrainingsystemhavetobefocusedonbytopmanagersinⅢhotel．ThesubjectisonbasisoftherelevanteconomictheorytoanalyzetheexistingproblemsinChi

5、neseHotelTraining,findoutthecruxoftheproblem，andstudiesthefactorsimpactingonestablishmentabouttrainingsysteminhigh-starhotel．Inordertobuildhigh-starhotel'strainingsystem，ImadeaempiricalstudyaboutJH’Sexistingsituation．Inthispaper,Icombinedqualitativeanalysis，trainingtheoreti

6、calanalysisandpracticalanalysisandwithquantitativeforestablishingJHHotelstafftrainingsystem．Allinall，Inordertoimpetusonhotel’Sdevelopment,anykindoftrainingsystemshavetobeimprovedcontinuallybasedontheitspurpose，environmentanditsimprovingprogram．Thisisdividedintosevenparts，th

7、efirstpartistheintroductionofdomestichotelstafftrainingandtheoryanalysisandintegrationoftheresearchresults．Thesecondpartisaboutrelevanttheoryofthehotelstaff‘Strainingsystem．PartsIIIandWisaboutanalysisofproblemsandcausesinhigh·starhotelstafftrainingsystem．PartVandVI，byJHhote

8、lsAnalysis，Constructionofhigh-starhotelstafftrainingsystem。PartVIIfortheconclusion