organizational system chapter 4.3

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1、OrganizationalChangeOrganizationalBehaviorinanorganization1234LearningOutcomesForcesforChangeTheTargetsofChangeResistancetoChangeImplementationofChange(Casestudy)ForcesforchangeShifting(turnover)employeedemographicsPerformanceGapsGovernmentregulationGlobalCompetitionChangingeconomiccond

2、itions1.ThetargetsofChangeOrganizationalstructureTechnologyPeopleOrganizationalChange２.ResistancetoChangeHowtoovercomethebarriersofchangeResistancetoChange3.ResistancetoChangeOrganizationalResistanceStructuralInertiaLimitedFocusofchangesGroupInertiaThreattoExpertiseThreattoestablishpowe

3、rrelationshipThreattoestablishresourceallocations3.1IndividualResistanceHabitSecurityEconomicFactorsFearoftheUnknownSelectiveinformationprocessingParticipationRewardacceptanceofchange4Communication1HowtoovercomethebarriersofchangeProvidesupport3Createalearningorganization523.2CaseStudyI

4、mplementationofChange4.CompanyAinCorkGeorgeMartin&JohnDwanePS：以下案例来自于SHUBECDAWhoWhyWhatwillwecover?WhatWereHowStrategicDriftExternalPGOtherESBBU’sDegreeOfChangeTimePowerStaffSurveyResults:Aghada(Returnrates:70%in’00,92%in’02and87%in‘03)PowerGenerationGenerationStaffSurvey'sSurveyConte

5、ntPowerGenerationProvidesbaselinedatainthefollowingareas:CommunicationsRelationshipsTraining&DevelopmentWorkingEnvironmentOverallSatisfactionLevelsSection2:CommunicationsPowerGenerationThissectionassessessatisfactionlevelswithcurrentmethodsofcommunicationandwithinterpersonalcommunicatio

6、nsCommunicationsQA1:Effectiveasasourceofinformation…%whosaygood/verygoodCommunicationsQA2:Effectiveasameansofgivinginputintodecisions…%whosaygood/verygoodCommunicationsQA3:InterpersonalCommunications…%whoagree/stronglyagreeSection3:RelationshipsPowerGenerationThissectionfocusesonanumber

7、ofkeyrequirementsforculturalchange-trustandrespectbetweenstaff/management,opportunityforinvolvement,roleclarity,managementcredibility&authority.RelationshipsD:Keyrequirementsforculturalchange-trust&respect…%whoagree/stronglyagreeRelationshipsD:Keyrequirementsforculturalchange-r