护士长在创“优质护理服务示范病房”中的管理实践

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1、护士长在创“优质护理服务示范病房”中的管理实践胡碧花赖丽萍黄碧珍危香莲王艳姣(广东省韶关市粤北人民医院老干病房广东韶关512026)【中图分类号】R471【文献标识码】A【文章编号】1672-5085(2011)44-0105-02【摘要】目的在创建“优质护理服务示范工程”活动中护士长改革创新护理管理思维、调动护理人员主观能动性，取得较好的成效。方法护士长结合创优示范工程的要求，在护理人员配置、绩效考核、排班模式、护理模式等方面进行改革。结果在创优质护理服务中增加护理人员确保了医疗安全，为进一步夯实基础护理提供保障，细

2、化绩效考核大大调动了护理人员的积极性，实行APN排班模式减少了交接环节，增加了中午、晚上时段的人力，使护理工作无间隙，进一步确保病人安全。深化责任护士包干负责制护理模式，通过责任护士干责任制的细化落实，密切了护患关系，丰富了护理服务内涵，将责任护理工作延伸到患者入院、住院、出院的各个环节，在科室创建特色服务，让患者住院期间感受到家的温暖。结论在创优过程中护士K:在以上几方面进行改革，结合科室实际情况制定了科室创优的实施方案，用心组织创优工作的实施，取得了社会、医院、患者三方的满意。【关键词】优质护理服务示范工程护士长管

3、理实践【Abstract】ObjectiveTheheadnursegotbettereffectintheprogramof“Theprojectofthedemonstrationofhighqualitynurseservice”byreformingthoughtsofsupervision,mobilizingnurses’enthusiasm.MethodsTheheadnursemademanyreformsbycollocatingparamedics,assessingperformanc

4、e,changingthemodeofclassandnursing.ResultsWeinsuredthemedicalsecuritybyincreasingthequantityofnurseintheprogramofhighqualitynurseservice,andprovidedinsurancetostrengthenthebasicnursingfurther.Wemobilizednurses,enthusiasmbyoptimizingperformanceassessment.Wedecrea

5、sedtheshiftandincreasedthemanpowerinmiddayandnightbyputtingtheAPNmodeofschedulingintopractice.Therewasnovacancyinourwork,soweinsuredpatients，securityfurther.Westrengthenedthenursingmodecalledtheobligatednurseallresponsibilities.Itmadetherelationshipbetweennurses

6、andpatientsintimately,anditenrichedtheconnotationofnurseservings,theobligatednurseextendedherworkinallaspectsincludingadmission,inthehospitalanddischarged.Weestablishedcharacteristicserviceinourward，anditmadepatientshavegothome-likewarminourward.ConclusionThehea

7、dnursemademanyreformsintheabove-mentionedaspectsinthecreationof“Theprojectofthedemonstrationofhighqualitynurseservice”,andmadetheschemeconsideringofthefactofourward，thenimplementeditcarefully.Wegotsatisfactionfromsociety,hospitalandpatients.【Keywords】Theprojecto

8、fthedemonstrationofhighqualitynurseserviceTheheadnursePracticeofmanage为加强医院临床护理工作，为人民群众提供安全、优质、满意的护理服务，2010年卫生部在全国范围内开展“优质护理服务示范工程”活动。我院积极响应卫生部及省卫生厅的要求，积极参与这项活动的幵展［1］