客房部专业知识

《客房部专业知识》由会员上传分享，免费在线阅读，更多相关内容在学术论文-天天文库。

1、客房部专业知识?市场营销部?客房部?餐饮部?娱乐部?财务部?前台部?工程部?人力资源部?Salesmarketingdepartment客房服务部种类一、引客进房1、2、3、4、5、6、7、?Housekeepingdepartment?Foodandbeverage?Entertainment?Accountingdepartment?Frontofficedepartment?Engineeringdepartment?Humanresourcedepartment1、Recognizingtheguests迎

2、接新客It’salonghere.MayIhaveyourkey,please?Howdoyouliketheroom?2、abouttheroomfacilities（设方伍）Hereisourhotel’sservicesinformationbooklet.Itgivesyouanideaaboutourservicesandfacilities.8、Thepanelonthenightstandcontrolsthedifferentdevicesintheroom.Thedoorleadstothebat

3、hroom,andthere’slaundrybaginthe9、10、11、二、客房服务?1、makinguptheroom收拾房间?Ialwaysdothecheck-outroomsfirstunlessthereisarequest.Wealwaystrytohaveroomsmadeupearlyonrequest.Justletusknowwhatyouneed,andifwecan,we'lloblige.?2、Cleaningtheroom打扫客房?Housekeeping,mayIcomein??

4、Goodmorning,sir.MayIcleanyourroomnow??MayIreplacethebathroomtowelsandothertoiletneeds??AnythingelseIcandoforyou??LetmepresstheDONOTDISTURBbuttonforyou.Whenyouwantmetomakeupyourroom,pleaseturnofftheDNDsignordial8tothefloorservicedesk.I'llbebacktoyourservicerigh

5、taway.?Tmalwaysatyourservice.?3、theturn-downservices做晚床?Goodevening,sir.MayIdotheturn-downserviceforyounow??Certainly,I'lllettheovernightstaffknow.They'llcomethen.?Wouldyoulikemetodrawthecurtainsforyou,madam??MayIturnonthelightsforyou??Haveapleasantevening.Goo

6、dbye.三、洗衣服务?1、explaininghowtogettheservice?Excuseme,Mr.Black.Haveyouanylaundry?Thelaundrymanisbaginthewardrobe.Thelaundrymancomesovertocollectiteverymorning.?Pleasenotifyinthelaundrylistwhetheryouneedyourclothesironed,washed,dry-cleanedormendedandalsowhattimey

7、ouwanttogetthemback.?Thehotelwillcertainlypayforyourdamage.Theindemnityshallnotexceedtentimesthelaundrycharge.?Don’tworry,sir.Thelaundrydepartmenthaswideexperienceintheirwork.?we'lldry-cleanthedress.Thenthecolorwon'trun.?We'llstitchitbeforewashing?2、suggesting

8、expressservice?Usuallyittakesonedaytohavemylaundrydone.Alldeliverieswillbemadebefore6:00PM.Andwealsohaveexpressservice.??Pleaserefertoyourlaundrylistforfurtherinformation.?3、honest