iso90012015标准

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1、SecretariatofISO/TC176/SC2Date:3June2013TotheMembersofISO/TC176/SC2-QualityManagementandQualityAssurance/QualitySystemsISO/CD9001目录1Scope范围2Normativereferences规范性引用文件3Termsanddefinitions术语和定义4Contextoftheorganization组织的背景4.1Understandingtheorganizationanditsco

2、ntext理解组织及其背景4.2Understandingtheneedsandexpectationsofinterestedparties理解相关方的需求和期望4.3Determiningthescopeofthequalitymanagementsystem质量管理体系范围的确定4.4Qualitymanagementsystem质量管理体系5Leadership领导作用5.1Leadershipandcommitment领导作用和承诺5.2Qualitypolicy质量方针5.3Organizational

3、roles,responsibilitiesandauthorities组织的作用、职责和权限6Planning策划6.1Actionstoaddressrisksandopportunities风险和机遇的应对措施6.2Qualityobjectivesandplanningtoachievethem质量目标及其实施的策划6.3Planningofchanges变更的策划7Support支持7.1Resources资源7.2Competence能力7.3Awareness意识7.4Communication沟通7

4、.5Documentedinformation形成文件的信息8Operation运行8.1Operationalplanningandcontrol运行的策划和控制8.2Determinationofmarketneedsandinteractionswithcustomers市场需求的确定和顾客沟通8.3Operationalplanningprocess运行策划过程8.4Controlofexternalprovisionofgoodsandservices外部供应产品和服务的控制8.5Developmento

5、fgoodsandservices产品和服务开发8.6Productionofgoodsandprovisionofservices产品生产和服务提供8.7Releaseofgoodsandservices产品和服务放行8.8Nonconforminggoodsandservices不合格产品和服务9Performanceevaluation绩效评价9.1Monitoring,measurement,analysisandevaluation监视、测量、分析和评价9.2InternalAudit内部审核9.3Man

6、agementreview管理评审10improvement持续改进10.1Nonconformityandcorrectiveaction不符合和纠正措施10.2Improvement改进附录AAnnexAQualitymanagementprinciples(Informative)质量管理原则文献1．Scope范围ThisInternationalStandardspecifiesrequirementsforaqualitymanagementsystemwhereanorganization本标准为有下列

7、需求的组织规定了质量管理体系要求：a）needstodemonstrateitsabilitytoconsistentlyprovidegoodsandservicesthatmeetcustomerandapplicablestatutoryandregulatoryrequirements,and需要证实其具有稳定地提供满足顾客要求和适用法律法规要求的产品和服务的能力；b）aimstoenhancecustomersatisfactionthroughtheeffectiveapplicationofthesy

8、stem,includingprocessesforimprovementofthesystemandtheassuranceofconformitytocustomerandapplicablestatutoryandregulatoryrequirements通过体系的的有效应用，包括体系持续改进的过程，以及保证符合顾客和适用的法律法规要求，旨在增强顾客