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1、《管理沟通（双语）》问题&答案CHAPTER1ManagementCommunicationinTransition1.Whatdomanagersdoallday?（经理一整天都做什么？）(1)Managersspendtheirtimeengagedinplanning,organizing,staffing,directing,coordinating,reporting,andcontrolling.(2)Managersareinconstantaction.(3)Managersshowsimilarp
2、atterns,theyspendmostoftheirtimeinteractingwithothers,bothinsideandoutsidetheorganization.(4)Mostmanagementworkisconversational.2.Whatrolesdomanagersplay?（经理扮演什么样的角色？）(1)InterpersonalRoles.TheserolesincludeFigureheadrole,Leaderrole,andLiaisonrole.(2)Informatio
3、nalRoles.Theserolesincludemonitor,disseminatorandspokesperson.(3)DecisionalRoles.Theserolesincludeentrepreneur,disturbanceorcrisishandler,resourceallocatorandnegotiator.3.WhataremajorcharacteristicsoftheManager’sjob?(1)Timeisfragmented.(2)Valuescompeteandtheva
4、riousrolesareintension.(3)Thejobisoverloaded.(4)Efficiencyisacoreskill.4.Whatvariesinamanager’sjob?(1)Theentrepreneurroleisgainingimportance.(2)Soistheleaderrole.Managersmustbemoresophisticatedasstrategistsandmentors.(3)Managersmustcreatealocalvisionastheyhelp
5、peoplegrow.5.ListmanagementskillsrequiredfortheTwenty—FirstCentury(1)Technicalskills.Thesearemostvaluableattheentrylevel,butlessvaluableatmoreseniorlevels.(2)Relatingskills.Thesearevaluableacrossthemanagerialcareerspanandaremorelikelytohelpyouprogressandbeprom
6、otedtohigherlevelsofresponsibility.(3)Conceptualskills.Theseareleastvaluableattheentrylevel,butmorevaluableatmoreseniorlevelsintheorganization.6.Whatdoesverbalinteraction(talk)include?(1)One—on—oneconversations.(2)Telephoneconversations.(3)Videoteleconferencin
7、g.(4)Presentationstosmallgroups.(5)Publicspeakingtolargeraudiences.7.Whythemajorchannelsofmanagementcommunicationaretalkingandlistening(1)Aseriesofscientificstudieshaveservedtoconfirmwhateachofusknowsthatmostmanagersspendthelargestportionoftheirdaytalkingandli
8、stening.18(2)E.K.Werner’sthesisattheUniversityofMaryland,infact,foundthatNorthAmericanadultsspendmorethan78percentoftheircommunicationtimeeithertalkingorlisteningtootherswhoaretalk
