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1、英国酒店管理硕士literatureReview范文----文献综述论文-->论文题目：AnalysisCustomers’MotivationandSatisfactionyHotel:ACaseStudyofEconomyHotelsinShenyang,China论文语种：英文您的研究方向：hospitalityandtourismmanagement是否有数据处理要求：是您的国家：英国您的学校背景：问卷调查已经做了，结果已经收集好了，数据，图标可以直接拿来用要求字数：正文2万字，不包括reference论文用
2、途：硕士毕业论文MasterDegree是否需要盲审（博士或硕士生有这个需要）：否补充要求和说明：不需要开题报告，直接写，论文大纲已经有了，可以根据大纲直接写，需要数据处理，问卷调查已经做完，图标和数据已经有了，可以拿来直接用，reference是用havard,全文需要最少120个，硕士毕业论文，学校要求的抄袭率是10%AnalysisofCustomers’MotivationandSatisfactionyHotel:ACaseStudyofEconomyHotelsinShenyang,ChinaChapte
3、r2Literaturerevieyhotel2.1.1DefinitionofeconomyhotelOntheeconomyhotel,noiaandinthehotelmanagementindustry,ithasnotformedarecognizeddefinition,andalotofdiscussiononthemaincriteriafortheeconomyhotelisbasedonprice.Thepriceisthemostfundamentalexpressionoftheeconomy
4、.2.1.2DevelopmentoftheeconomyhotelinChina2.1.3DevelopmentstatusoftheeconomyhotelinShenyangCity2.2Customermotivation2.2.1Relateddefinitions2.2.2Formationofcustomermotivation2.2.3Factorsofcustomermotivation2.3Customersatisfaction2.3.1Relateddefinitions2.3.2Relate
5、dmodelsofcustomersatisfaction2.3.3Factorsaffectingcustomersatisfaction2.3.4Revieersatisfactioninhotelindustry2.4Customerloyaltyandrelationshipbetermotivation,satisfactionandloyalty2.4.1Relateddefinitions2.4.2Rolesofcustomerloyalty2.4.3Relationshipbetermotivatio
6、nandcustomersatisfaction2.4.4Relationshipbetermotivationandcustomerloyalty2.4.5Relationshipbetersatisfactionandcustomerloyalty2.4.6StrategiestoenhancecustomerloyaltyReferencesBrotherton,B.(2004).CriticalsuccessfactorsinUKbudgethoteloperations.InternationalJourn
7、alofOperationsProductionManagement,24(9):944-969.Cardozo,R.(1965).Anexperimentalstudyofcustomereffort,expectation,andsatisfaction.JournalofMarketingResearch,2(8):244-249.Chen,L.(2008).EconomyhoteldevelopmenttrendsinmainlandChina.HVSInternationalInternalReport.C
8、hurchill,G.A.Surprenant,C.(1982).AnInvestigationintotheDeterminantsofCustomerSatisfaction.JournalofMarketingResearch,19(4):491-504.CroninJr,J.J.,Brady,M.K.Hult,G..T.M.(2000)
