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1、知識管理與服務創新(KnowledgeManagementandServiceInnovation)Time:2:20-5:20ThursdayClassroom203Management1Instructor:Houn-GeeChen陳鴻基教授Phone:(02)33669653e-mail:hgchen@ntu.edu.twCourseOutlineKnowledgeiscriticaltothedailyoperationsandcompetitiveadvantageofafirm.Previously,knowledgethatisinternaltothef
2、irmandvitaltoitssurvivalwasmanagedwithoutasystematicapproach.Withtheadvancementofinformationtechnology,andwiththematurityindatabasemanagementandinformationmanagement,knowledgemanagementbegantoattractmoreattentionandgeneratemorediscussions.Knowledgemanagementistheprocessinassistingorganiz
3、ationstoidentify,select,organize,distribute,andtransferimportantinformationandtechnicalknowhowaboutproblemssolving,dynamiclearning,strategicplanning,anddecisionmaking.Knowledgemanagementsystemsaresystemstargetingprofessionalandmanagerialactivitiesbyfocusingoncreating,gathering,organizing
4、,anddisseminatinganorganization’s"knowledge"asopposedto"information"or"data."(AlaviandLeidner,1999).Thiscourseprovidesacomprehensiveofknowledgemanagement,introducingtopicsliketheoriginsandimportanceofknowledgemanagement,thefutureandchallengesoftheknowledgemarket,knowledgemanagementandorg
5、anizationallearning,knowledgemanagementtoolsandtechniques,casestudiesonhoworganizationsutilizeknowledgemanagementanditscriticalsuccessfactors,andfinally,thestrategicuseofknowledgemanagementanditsfuturetrends.Specifictopicsinclude:-Thenatureandmanagementofknowledge–Thefutureandchallengeso
6、ftheknowledgemarket-Theoriginsofknowledge-Knowledgeintegration-Knowledgetransfer-Knowledgemanagementandorganizationallearning-Strategiesinknowledgemanagement-Knowledgemanagementcasestudies-Knowledgemanagementtoolsandtechniques(e.g.,datamining,textmining)-Serviceinnovation-e-serviceClassS
7、cheduleandweeklyreadingsWkTentativeTopicsandScheduleReadingsKnowledgeManagement2/18Intro.toKM:IDEOcaselecturenotes2/25OldWisdom:ClassicinKM#1,#23/4WorkingSmarter,NotHarderA-Chapter1UnderstandingKnowledgeA-Chapter23/11KnowledgeSystemLifeCycleA-Chapter3KnowledgeManagementPr
