research on health care service enhancement ― analysis of changi general hospital， singapore

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1、ResearchonHealthCareServiceEnhancement―AnalysisofChangiGeneralHospital，Singapore　　【Abstract】On10thJanuary2012，IwasengagedwithatourvisitinChangiGeneralHospital（CGH）.AidedbyMrRam’saccompanyandintroduction，CEOofChangiGeneralHospital（CGH），overallknowledgeforcurrentpublicho

2、spitalsystemandoperationmodeinSingapore（SGP）hasbeencaptured，withwhichprovidingtheintroductorycluesforfurtherresearchoncurrenthealthcareserviceprovisionandthefuturechallengesitmayconcern.Asawhole，groundedontheacknowledgmentofserviceprovisionanddeliveryinCGH，thetourvisit

3、remainedmeasetofdirectionstoresearchforenhancementofoverallhealthcareservicebothinSGPandHK.ThatreferstocurrentchallengesCGHandthewholesphereonhealthcareservicearefacedupwith；thequestiononwhethercouldCGHmeettheincrementalserviceneedsinlightofcurrentprovisionandschemesfo

4、rimprovement，ifitcould，what’sthesoundlessonHKcouldlearnfromforbetterserviceprovisionanddelivery；appropriatemethodstodealwiththesechallengesinnearfutureandaccommodationforbetterperformance.　　【Keywords】publichospital；healthcareservice；ChangiGeneralHospital；Singapore；HK　　

5、ReviewoninChangiGeneralHospital（CGH）　　CGHwasofficiallyopenedbytheDeputyPrimeMinisterLeeHsienLoongon28March，1998，whichmainlyprovidedwithcaringforthecommunityneedsintheEast.AstotheconceptandcorevalueCGHproposed，itadvocatestohelptherestofcommunitypreventchronicdiseasesfro

6、moccurringbypromotinghealthylifestyleratherthandiseasecontrolandcure，whichisconsistentwiththeessentialphilosophyofhealthcareserviceinSGP―preventiveserviceismorecrucialthancure，thatmeanswhatCGHisperusingisthemainstreamdirectionofhealthcaredevelopmentinSGP.Strictlyspeaki

7、ng，CGHisatypicaldistricthospitalrunbyprivatesectorandsubsidizedbygovernment，providingplentifulmedicalrecoursewith790beds，320professionalstaffandsoundenvironmentforpatients’leisure.Inaddition，thelargerangesofservicecategoryassistCGH’sefficientservicedelivery，whichhasbee

8、ngenerallydividedintomedicalservicesandclinicalsupportserviceswithspecificsub-branches.Forimprovingtheefficiencyofser