组织行为学 罗宾斯 12版本 第8章

《组织行为学 罗宾斯 12版本 第8章》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、EmotionsandMoodsChapterEIGHT©2007PrenticeHallInc.Allrightsreserved.Emotions—WhyEmotionsWereIgnoredinOBEmotionsarecriticalfactorinemployeebehavior.The“mythofrationality”Emotionsofanykindaredisruptivetoorganizations.OriginalOBfocuswassolelyontheeffects

2、ofstrongnegativeemotionsthatinterferedwithindividualandorganizationalefficiency.©2007PrenticeHallInc.Allrightsreserved.WhatAreEmotions?MoodsFeelingsthattendtobelessintensethanemotionsandthatlackacontextualstimulusEmotionsIntensefeelingsthataredirecte

3、datsomeoneorsomethingAffectAbroadrangeofemotionsthatpeopleexperience©2007PrenticeHallInc.Allrightsreserved.©2007PrenticeHallInc.Allrightsreserved.AspectsofEmotionsBiologyofEmotionsOriginateinbrain’slimbicsystemIntensityofEmotionsPersonalityJobrequire

4、mentsFrequencyandDurationofEmotionsHowoftenemotionsareexhibitedHowlongemotionsaredisplayedFunctionsofEmotionsCriticalforrationalthinkingMotivatepeople©2007PrenticeHallInc.Allrightsreserved.MoodasPositiveandNegativeAffect©2007PrenticeHallInc.Allrights

5、reserved.SourcesofEmotionsandMoodsPersonalityDayandTimeoftheWeekNOTWeatherStressSocialActivitiesSleepExerciseAgeGender©2007PrenticeHallInc.Allrightsreserved.PositiveMoodsareHighestAttheEndoftheWeekIntheMiddlePartoftheDayNegativeMoodsareHighestAttheBe

6、ginningoftheWeekAndshowlittlevariationthroughoutthedayGenderandEmotionsWomenCanshowgreateremotionalexpressionExperienceemotionsmoreintenselyDisplayemotionsmorefrequentlyAremorecomfortableinexpressingemotionsArebetteratreadingothers’emotionsMenBelieve

7、thatdisplayingemotionsisinconsistentwiththemaleimageAreinnatelylessabletoreadandtoidentifywithothers’emotionsHavelessneedtoseeksocialapprovalbyshowingpositiveemotions©2007PrenticeHallInc.Allrightsreserved.ExternalConstraintsonEmotionsOrganizationalIn

8、fluencesCulturalInfluencesIndividualEmotions©2007PrenticeHallInc.Allrightsreserved.EmotionalLaborAsituationinwhichanemployeeexpressesorganizationallydesiredemotionsduringinterpersonaltransactions.Emotionaldissonance—Inconsistenciesbetweentheemotionsw