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1、QualityMagazineOneMan’sQualityCrusadebySteveWicheleckiApril28,2009H.JamesHarrington,QualityMagazine’s2009ProfessionaloftheYear,isaninnovative,ambitiousleaderwhohasdedicatedhislifetotheevolutionanddisseminationofqualitythinking.H.JamesHarringtonhasbeenavibrantpartofthequalitymovemen
2、tformorethanhalfacentury.HehasheldkeypositionsatIBM,presidedoverassociations,ledmultiplecompaniesandproducedalargebodyofwriting.Harringtonhastravelledtheworldmanytimesoverproclaimingthequalitygospel,advisinggovernmentsandbusinessleadersfrommanynationsonqualitypractices.Harrington,c
3、hiefexecutiveofficeroftheHarringtonInstitute(LosGatos,CA)andQualityMagazine’s2009ProfessionaloftheYear,hashadatrulyaccomplishedcareer,onethatcontinuestoflourishandtodayfindshimapplyingqualitypracticestoareasoutsideofthetypicalqualityenvironment.AnEarlyEducationinQualityH.JamesHarri
4、ngtonspeakswithadelegationfromChinathatstudiedhisapproachtoquality.ProfessorYuanzhangLiu,aleadingqualitypractitionerinChina,ledthe1982delegation.Source:H.JamesHarringtonHarringtonwasintroducedtoqualitythinkingatanearlyage,throughhisfather,whowaschiefinspectoratIBM(Armonk,NY)duringt
5、he1920sand1930s.Evenbeforehestartedgradeschool,theconversationaroundthedinnertableoftenwasaboutqualityproblemsatIBM.Duringgradeschool,Harrington’sfatherusedcontrolchartstoaveragehistestscoreseachmonth,andtheseaveragesdirectlyfactoredintohisrewardsystem.Forexample,Harringtonneededto
6、maintainanaverageof88%toreservetheprivilegetogotothemovieseachweek.“Itwasvery,verymeaningfulforme,”saysHarrington.“Iwantedtogobacktothemovieseveryweekbecausetheywereserials.Iwashighlymotivatedtogetgoodgrades.”DuringthistimeHarringtonalsoheldmanyjobs,suchaspaperroutes,pickingfruitat
7、farmsandworkingatashoefactory.Onhis12thbirthday,hebeganworkingatIBM,settingpinsinthecompany’sbowlingalley,andthatsummerhebeganmowinglawnsatthecompany.In1947,afterhighschool,IBMhiredhimasafull-timeapprenticetoolmaker.TheIBMYearsH.JamesHarringtondiscussestheimportanceofexportqualitya
8、tthe2006AsiaPacificQuality
