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1、PartTwoofthe2011WRIISCWebinarSeriesMarch16,2011RiskCommunicationand CommunicatingwithPatientsPresentedBy:SusanL.Santos,PhD,MSAssistantDirector,RiskCommunicationandEducation WarRelatedIllness&InjuryStudyCenter VANJHealthCareSystem EastOrange,NJ ssantos.focusgroup@comcast.netWRIISCWebinarSeriesPulmo
2、naryEffectsofCombatTheaterExposuresPresentedbyRonTeichman,MD,MPH,FACP,FACOEMTuesday5/24@1:00pmESTTBIandPTSDinPost-DeploymentVeteransPresentedbyStevenChao,MD,PhDandcolleaguesMonday,6/27,1:00pmESTInformationavailableatwww.warrelatedillness.va.gov(973)-676-1000x1177orwriisc.nj@va.govAspecialThankYout
3、oEmployeeEducationSystem(EES)fortheirsupportandassistanceSomeRemindersPleaseplaceyourphonesonmute.PleaseplacethemicrophoneonLiveMeetingtomute.Fortheaudioportionofthispresentation, callVANTSat:800-767-1750,Code:14821#Q&A–Pleasesubmityourquestionsanytimeduringthepresentationbyusingthe“Q&A”buttonatth
4、etopofyourLiveMeetingscreen.Questionswillbeaddressedattheendofthepresentation.WarRelatedIllness&InjuryStudyCenter(WRIISC)WRIISC(pronounced“risk”)isaNationalPrograminthreelocations(CA,DC,andNJ)Expert“secondopinion”resourceonissuesregardingpost-deploymenthealthFourareas:Research,Clinical,Education,a
5、ndRiskCommunicationWeprovideclinicalevaluationsforVeteranswithdifficulttodiagnoseconditionsand/ordeploymentrelatedexposureconcernsThisWebinarseriesispartofoureffortstoeducatetheVAProvidercommunityWhatWe’llCoverWhatisRiskCommunicationandwhyisitimportant?PrinciplesofriskcommunicationUnderstandingris
6、kperceptionandhowiteffectscommunicationImportanceoftrust&credibilityDo’sandDon’tsofprovider-VeterancommunicationTheRoleofRiskCommunicationinCommunicatingwithVeterans“RiskCommunicationafteradeploymentisacrucialcomponentoftheappropriatecareandsupportfortheservicememberuponhisorherreturn”PersianGulfV
7、eteransCoordinatingBoard(1999)“Effortsatriskcommunicationmustbepartofanoverallefforttoseethatreturningservicemembersaretreatedwithgratitudeandprovidedwithmedicalcareandsupportservicestoeasetheirreadjustment”IOM(1
