管理学罗宾斯9版教师手册_4

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1、Chapter13–ManagingCommunication&InformationCHAPTER13MANAGINGCOMMUNICATIONANDINFORMATIONLEARNINGOUTCOMESAfterreadingthischapterstudentsshouldbeableto:1.Describewhatmanagersneedtoknowaboutcommunicatingeffectively.2.Explainhowtechnologyaffectsmanagerialcommunicati

2、on.3.Discusscontemporaryissuesincommunication.ManagementMythMYTH:ManagersshouldtrytostiflethegrapevineTRUTH:Astutemanagersacknowledgetheexistenceofthegrapevineanduseitinbeneficialways.TeachingTips:AsevidencedbyWikiLeaks,informationcanbeapowerfultool.Organizatio

3、nsneedtotakesecurityissuesseriouslyasleakedpersonaloraccountinformationwouldcausecustomerstolosefaithinthecompany.Questionstothinkaboutinclude:·HowdostudentsprotectthesecurityoftheirTwitteraccountsande-mailaccounts?·Arecompaniesandindividualsliableforanyinforma

4、tiondistributedfromoneoftheirhackedaccounts?I.HOWDOMANAGERSCOMMUNICATEEFFECTIVELY?A.Introduction1.Everythingamanagerdoesinvolvescommunicating.2.Amanagercan’tformulateastrategyormakeadecisionwithoutinformation,whichhastobecommunicated.13-293Copyright©2015Pearson

5、Education,Inc.Chapter13–ManagingCommunication&Information1.Onceadecisionismade,communicationmustagaintakeplace.2.Goodcommunicationskillsalonedonotmakeasuccessfulmanagerbutineffectivecommunicationskillscanleadtoacontinuousstreamofproblemsforthemanager.B.HowDoest

6、heCommunicationProcessWork?1.Communicationcanbethoughtofasaprocessorflow.a)Problemsoccurwhentherearedeviationsorblockagesinthatflow.2.Communicationrequiresapurpose,expressedasamessageconveyedbetweenasource(thesender)andareceiver.Itisencodedandispassedbysomemedi

7、umtothereceiver,whore-translatesthemessageinitiatedbythesender.Theresultisatransferenceofmeaningfromonepersontoanother.a)Exhibit13-1depictsthecommunicationprocess.3.Fourconditionsaffecttheencodedmessage:skill,attitudes,knowledge,andthesocial-culturalsystem.4.On

8、e’stotalcommunicativesuccessincludesspeaking,reading,listening,andreasoningskills.5.Ourattitudesinfluenceourbehavior.Weholdpredisposedideasonnumeroustopics,andourcommunicati