YZZ0062-2006邮政特快专递补服务规范.pdf

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1、YZ国家邮政局标准化指导‘!生文件YZ/20062一2006邮政特快专递服务规范ServiceSPecificationsforEMS20D6一07一27发布国家邮政局发布Y刁20062一2008目次前言··············4···························································································4··········⋯⋯川1范围··········。·······················

2、·········，································。················，····················4·⋯⋯12规范性引用文件····························，···································，····································⋯⋯‘13术语和定义···········，···········································

3、······················································。⋯14总体要求·。·················································。································，··························⋯⋯25服务环境与设施···········································································

4、···························⋯⋯2st环境··············································································································⋯⋯25.2设施···········································································································

5、··。·⋯⋯36服务人员职业纪律·············，····················································································⋯⋯37揽收············。················································································，·······················⋯⋯37.1仪容仪表············

6、·····························································································⋯⋯37.2语言························”············································“···············，·······················⋯⋯7.3行为··········⋯⋯，’’··············“············

7、·····················”······································⋯⋯74作业服务······································································”·····························⋯⋯57.5服务技能·················································································

8、·························，·⋯7石服务水平·······················································，·················································⋯⋯8投递······”····································