3s店服务部管理手册

3s店服务部管理手册

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页数:42页

时间:2018-09-17

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1、3S店服务部管理手册----DMD人才开发目录一、岗位责任及权限·························································1-6服务部经理·········································································1服务部副经理·····································································1技术主管··········································

2、···································1-2车间主管·············································································2客户服务员·········································································2保修鉴定员·········································································2-3信息管理员········

3、·································································3质量检验员·········································································3培训讲师·············································································3工具资料管理员···························································

4、······3-4油漆技师·············································································4机修技师·············································································4电工技师·············································································4钣金维修技师································

5、·····································4备件经理·············································································5仓库管理员·········································································5备件销售员·········································································5备件计划员··········

6、·······························································5-6保险主管·············································································6保险业务员·········································································61保险文秘·····························································

7、················6二、接车、交车、售后服务流程···········································7-(一)、接车工作流程·····················································71、车辆进店接车员(服务顾问)操作流程描述8(二)、紧急对应工作流程·············································9(三)、交车维修质量控制工作流程······

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