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1、第一篇12McFarlinRd.Chelmsford,MA01824March29,2011PaLasso,StoreManagerPurity,Inc.BostonRd.Chelmsford,MA01824DearMr.Lasso,Justaquicknotetocomplimentoneofyouremployees.IwasrecentlystandingintheExpressCheckoutLine,about4thor5thinline.Therewasabitofacomputerproblemwi
2、ththeregisterandthelinewasgrowinglonger.Youremployee,KarenR.(sorryIdon’tknowherlastname),jumpedinandopenedanotherregister.Butitwasn’twhatshedidthatdeservespraise,it’sthewayshedidit.AsIsawherapproachingthenewregister,Ipreparedmyselfforthejoustingmatchthatusual
3、lyoccurswhenacashierannounces,“Register#11isopen.”Oftenthepersonwhohasbeenwaitingtheleastamountoftimezipsintothenewlinefirst.Then,everyonejugglesbackandforthandgetsprettyfrustrated.WhatKarendidwaslookrightatthepersonwho’dbeenwaitingthelongestandsaid,“Ibelieve
4、you’renext.”Righton!Atthatmoment,withasimplereminder,everyoneinlineactuallyactedlikeanadult.Peopleweremakingsurethateveryonewastreatedfairly.AtfirstIstayedinline12butthendecidedtomoveovertoline11.ThewomanwhowasaheadofmeturnedtomeandsuggestedthatIgoaheadofherb
5、ecauseofsherealizedI’dbeenwaitinglonger.Amazing!IfKarenusedthismethodonherown,shedeserveshighpraise.Ifitcameaboutasaresultofmanagementtrainingorstorepolicy,thenyoualldeservepraise.Itmadeabigdifferenceintheattitudepeoplehadwhentheywereleavingthestore.Ihopeallc
6、ashiersinyourstorefollowthisterrificexample.Evenfor“responsible”adults,simplebutpositiveguidanceaboutfairnessmakeseveryonehappier.GoodJob!!!Sincerely,MikeKinnallocatedintheTomb,DongShenJiabang,deferthenextdayfocusedontheassassination.Linping,Zhejiang,1ofwhich
7、liquorwinemasters(WuzhensaidinformationisCarpenter),whogotAfewbayonets,duetomissedfatal,whennightcame第一篇(参考译文)12McFarlinRd.Chelmsford,MA018242011年3月29日PaLasso,店长Purity公司BostonRd.Chelmsford,MA01824尊敬的Lasso先生：此信的目的是为了赞扬你们其中的一位员工。最近有一次，我在快速结账线进行结算，大概在第4或第5条线。一个出
8、纳机的电脑出现了问题，等待结账的队伍越来越长。你们其中一位员工，KarenR.（对不起，我不知道她的姓），打开了另外一个出纳机。但是，这并不是她值得赞扬的地方，而她处理此事的方式值得人赞扬。当我看到她接近出纳机的时候，我已经准备好了进行强位角逐，当出纳宣布，“11号结账口是开放的。”通常都是其他队伍的最后一名第一时间抢到新的结账口。而其他那些不得不来回转变等候队伍的人则很
