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1、TOC应用在医疗卫生系统的案例nterviewwithDr.AntoineVanGelder ASouthAfricanHospital UniversityofPretoria 采访安托万‧凡‧塞尔达医生 南非比勒陀利亚大学一家医院 DW:You'renotatypicalEliGoldrattdisciple,areyou? 伟福：你并不是个典型的高德拉特信徒，对吧？ AV:I'mauniversityprofessorwithadualappointment,headofthedepartmentofinternalmed
2、icineattheUniversityofPretoriaandheadofthedepartmentofinternalmedicineatPretoriaAcademicHospital.In19921gotaninvitationtoattendoneofEliGoldratt'scoursesinPretoria.NotonerunbyhimhimselfbutbyasubsidiaryoftheGoldrattInstitute.AtthattimeIknewnothingabouttheoryofconstrain
3、tsand1hadnotreadTheoaL1gotmyselfintothisoutofcuriositymorethananythingelse. 塞尔达：我是有双重职务的大学教授，我是比勒陀利亚大学内科医学部主任，也是比勒陀利亚学术医院内科医学部主任，1992年我受邀参加高德拉特在比勒陀利亚的一个课程，不是由他本人开的，而是由高德拉特学会的分会开的，那时我对TOC制约法一无所知，也没有读过《目标》，参与其中可能主要还是出于好奇。 DW:Why?Whatkindofhelpwereyoulookingfor? 伟福：你想寻求
4、怎样的帮助呢？ AV:Letmeputitthisway.Iwasliterallysittinginmyoffice,withmyheadinmyhands,highlyfrustrated,withpilesofpaperallaroundme,goingthroughcorrespondence.1openedaletter,sawthatitwasanotherinvitationtoacourse,threwitaway,andas1threwitinmywastepaperbasketmyeyecaughtthepr
5、iceofthisparticularcourse.ItwastheSouthAfricanequivalentofabout$18,000.Thatcaughtmyattention.1thoughtifanycoursewasworththatamountitwasworthlookingat.Thiswasatwoweekcourseinproductionmanagement,theinvitationwasaddressedtotheengineeringfaculty.Ithadgottentothemedicalf
6、acultybymistake.Thecoursewasactuallyofferedfreetouniversityprofessors.Sobecauseofmydeepfrustrationwithsomeofthemanagementissues1hadinmydepartment,andbecauseIhadsometimeoffthenextweek,1phoned.1plannedtoonlygoforthefirstweek,becausethiswasthetime1hadavailable.1wastoldt
7、hat1hadtoattendthefulltwo-weekcourse.1said,"Yeah,we'llseeaboutthat." theprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspe
8、ction100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic塞尔达：这样说吧，我当时坐在办公室里，托着下巴，有点沮丧，周围是一堆堆的一文件和信函
