在线学生需求与教育机构期望之对比（英文）

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1、WhatOnlineStudentsWantComparedtoWhatInstitutionsExpectJeffreyL.BailieKaplanUniversityjbailie@kaplan.eduAbstractThepurposeofthisstudywastoexaminewhetherasetofinstructionalpracticescommonlyprescribedtoonlinefacultyinthehighereducationsettingwereconsistentwiththeexpectationsofagroupofexper

2、iencedonlinestudentparticipants.Onlinefacultyperformanceconventionswerecollectedfrom20institutionsofhigherlearninglocatedintheUnitedStates.Thecollectivepracticesyieldedthreeprimarydomainsrelatedtoadministrativefacultyperformanceexpectationsinonlineinstruction:Communication,Presence/Enga

3、gement,andTimeliness/Responsiveness.UndergraduateparticipantsrepresentingacrosssectionofcollegesanduniversitiesintheUnitedStatesweresurveyedtodeterminetheirexpectationsforonlinefacultyascomparedtoscaleditemsderivedfromthelistsofparticipatinginstitutions.Theresultsofthisinvestigationoffe

4、rpractitionersinsightintohowadministrativeinstructionalguidelinesrelatetotheuserdemandsofaninformedgroupofundergraduateonlinestudents.IntroductionThecontinuedexpansionofonlinelearningthroughouttheworldhaspromptedtheeducationprofessiontoidentifyeffectiveinstructionalpracticescommontotheo

5、nlinelearningenvironment.Thevastmajorityofsuchprotocolshavebeenadministrativelydefined,ultimatelybecomingthebasisforwidelyappliedevaluationsofinstructionalperformanceintheWebbasedlearningenvironment.Atthesametime,ubiquitousdeliverycreatinganexpandingarrayofhigherlearningoptionsfortoday'

6、sonlinelearners(coupledwiththerisingcostsassociatedwithpostsecondaryenrollment)foretellsafutureinwhichstudentswillbecomeevermorediscerningconsumersinsearchoflearningoptionsthataremoreconnectedtotheirownindividualneedsandinterests(Allen&Seaman,2013).Perceptionsofqualityaresaidtobetheresu

7、ltofaconsumer'scomparisonofexpectationstoactualperformance(Malik,2012).O'NeillandPalmer(2004)definedqualityinhighereducationas"thedifferencebetweenwhatastudentexpectstoreceiveandhis/herperceptionsofactualdelivery(p.42)."Whilethemetaphor"studentasconsumer"hasbeenatopicofdebatein