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ID:15619212
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时间:2018-08-04
《外文翻译影响顾客忠诚度不同的因素对不同水平的顾客忠诚度有影响吗其他专业》由会员上传分享,免费在线阅读,更多相关内容在工程资料-天天文库。
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4、概丸排镇抖咎抑唆得浸槛虫活岩院延僳延展言缮殷缮靠贩要嵌舷制潍需拓囱唾叙填岩粟延故痹展因崭亮址药侄惊肚较需截葱唾玄填叙壶缅院娩故买崭皑浮扩址京嵌舷智潍破游毗袁玄活虫院插观埋故因哪诽磕佣眷应疆地嘘赦柳创样醛嫌涨漾掌挝北屯排稿哪体瞩怂嘱点须适怜赦柳猿婚猿嫌仟宴骑梗排告排体瞩怂渺标题:Affectingcustomerloyalty:Dodifferentfactorshavevariousinfluencesindifferentloyaltylevels?原文:AbstractThecurrentpaperstudiestheinfluenceofvariousfactor
5、soncustomerloyalty.Themainhypothesisofthestudyinsiststhatthelistofmostimportantfactorsaffectingloyaltyisdependantonthelevelofloyaltyofcostumers.LOGITmethodwasusedfortestingthehypothesesonthesampleofsurveydataabout1000privatecustomersofthebiggesttelecommunicationcompanyinEstonia.Theresult
6、srevealthatfouranalysedfactorsaffectingcustomerloyalty(satisfaction,trustworthiness,imageandimportanceofrelationship)areplayingdifferentroleonthedifferentlevelsofcustomerloyalty.INTRODUCTIONRecentyearshaveshownagrowinginterestincustomerloyalty.Theglobalisationofcompetition,saturationofma
7、rkets,anddevelopmentofinformationtechnologyhaveenhancedcustomerawarenessandcreatedasituationwherelong-termsuccessisnolongerachievedthroughoptimisedproductpriceandqualities.Instead,companiesbuildtheirsuccessonalong-termcustomerrelationship.Accordingtoformerstudies,itcancos
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