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1、银行规范服务与管理素质提升培训（Specificationforbankservicesandmanagementtoenhancethequalityoftraining）SpecificationforbankservicesandmanagementtoenhancethequalityoftrainingSpecificationforbankservicesandmanagementtoenhancethequalityoftrainingcoursesisoneofTanXiaofangofdivisio
2、nofenterprisetraining,isthemaincourseofthreedays,respectively,fromthebankserviceetiquette,servicespecificationmanagementandenhancethequalityofthebanklobbymanagertointroduceyou,helpbankemployeescreateaqualitybrandimage,setupthebank.Subject:standardizebankmanagem
3、entandservicequalitypromotionLecturer:TanXiaofangTrainingtime:3daysTanXiaofangtrainingfeatures:1,attitude+action:tacklingtheproblem,actionisgood!2,know+do:thecombinationofknowledgeandabilitytodoisreally!3,evaluation+training:haveagoodeffecttoenhanceanantidoteag
4、ainstthedisease!Trainingrequirements:1,allinvolvedintrainingatooling2,computerandprojectionequipment,concavemeetingroomarrangement,thereareinteractivegamesvenuesThepurposeoftraining:1,improvethequalityofqualityofbankmanagers2,improvethebankcounterservicestandar
5、dizationlevel3,familiarwiththebankcomplainthandlingskills4,masterthestandardbanketiquetteknowledgeandskills5,optimizeandstandardizethebusinesshallofbankserviceprocess6,learningbusinessnewserviceconceptofthebanktothecustomerasthecenter7,overallimageandbusinessha
6、llserviceguide,setupthebankbrandThetrainingobject:Thebanktellercounter,bankbusinesshallmanager,lobbymanager,lobbymanagerVIPTheformoftraining:Vividteaching,multimediapresentations,individualtraining,role-playing,interactivecommunication,casediscussion,consultati
7、onTrainingbackground:ManagementguruPeter?Druckertoldus:"themeasureofwhetheranenterprisecanflourish,justlookbackthecustomertroopsbehinditcrystalclear."EverybankerisbehindtheEverfountcustomerteamdiligentlytoexpandthemarket.Aboutetiquetteisthebasicrequirementofeac
8、hbankforeachemployee,butalsoaconcretemanifestationoftheembodimentofbankservice.TanXiaofangteacheraccordingtotheactualsituationofthebankstoformulateasetofpersonalizedbankings
