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1、SofitelJinJiangOrientalJOBDESCRIPTIONJOBTITLE:FRONTOFFICEMANAGER职务前厅经理DIVISION:ROOMSMANAGEMENT部门房务部JOBCODE:代码REPORTSTO:DirectorofRooms上级主管房务总监GENERALMISSION职责概述DirectsandCo-ordinateoverallactivitiesoftheFrontOffice.监督指导前厅部的整体工作RESPONSIBILITIESANDMEANS职责和方法Responsiblefortheentireoperati
2、on,staffingandequipmentoftheFrontOffice.负责前厅的日常运行工作,员工配置及设备保养.Toreporttodutypunctuallywearingthecorrectuniformandnamebadgeatalltimes.准时上岗，保持正确着装以及佩戴胸牌。Tomaintainahighstandardofpersonalappearanceandhygieneatalltimes.随时保持良好的仪容仪表。ADMINISTRATIVERESPONSIBILITIES行政职责Delegatestoandsuperviseal
3、lManagerialstaffwithintheDepartmentandassisttheminpreparingworkschedules.监督前厅管理层职员的日常工作,开展对话,帮助他们准备工作计划。Conformstoandenforcepoliciesandprocedures&rulesandregulationsaslaiddownbyACCORandtheHotelinordertoachievethehighestlevelsofuniformityandguestservice.114-09/17/21SofitelJinJiangOrient
4、al按照雅高的管理规定开展工作,做到规范服务一体化.。PerformsspecialdutiesasrequiredbytheDirectorofRooms.完成临时由房务总监安排的其它任务。TECHNICALRESPONSIBILITIES技术职责Preparesweeklystaffingschedules,monitorsstaffattendanceandassistinplanningworkschedules.准备周工作计划,检查员工的出勤情况,帮助他们准备工作计划。ControlsandverifyoccupancyforecastsandkeepDi
5、rectorofRoomsfullyawareoftheavailabilitysituationintheHotel,especiallywhenapproachingfullhouse.预计开房率,将用房情况汇报给房务总监,尤其是客房率接近100%时。MaintainsaHotellogbookonincidents,complaintsetc.andreferthem,ifrequiredtotheappropriatedepartmentforfollowupaction.准备一本工作日志,记下事故和客人投诉,以便相关部门跟踪解决问题。//Conductsr
6、egularoperationalmeetingstoreview,monitor,adjustandupgradetheperformanceoftheFrontOfficeasawhole,explainingnewdirectionsandpoliciesandproceduresatthesametime.组织前厅的常规工作会议,回顾总结调整前厅部的工作情况,传达新的工作指示和安排。TohaveacompleteunderstandingoftheHotel’semployeehandbookandadheretotheregulationscontaine
7、d.系统了解酒店的员工手册并遵守其中包含的规章制度。Tohaveacompleteunderstandingofandadheretothehotel’spolicyrelatingtoFireandEmergency,Hygiene,HealthandSafety.全面了解并遵守酒店关于消防急救，卫生，健康和安全的政策。COMMERCIALRESPONSIBILITIES商业职责Handlesandresolvesallguestqueriesandcomplaintsinanefficientmannerandtoestablishanamicablerel
