五星级酒店前厅管理常用表格

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1、管理大纲-房务部四、前厅部常用表格团体客人入住登记表ROOMNO.GUESTNAMENATIONALITYPASSPORTNO.团队用餐通知单日期：团号：_______________________旅行社名称：__________________入住日期：___________________离店日期：____________________用餐地点：___________________用餐时间：____________________用餐人数：____________成人____________幼童__________________司陪人数：___________________

2、_______________________________领队（司陪）：_______________接待员：______________________餐厅经手人：________________________________________________CC：（白联）餐饮部（红联）团队（蓝联）接待处３１８管理大纲-房务部团体入住登记表团体姓名:领队房号:GROUPNAME:_______________LEADERROOMNO:____________抵店日期:离店时间:ARRIVEDATE:_______________DEPARTUREDATE:____________早

3、餐时间:午餐时间:晚餐时间:BREAKFASTTIME:___LUNCH:__________DINNERTIME:_____DATEMORNINGBAGGAGEDOWNROOMNO:________________________________________________________________________________________________________________________________________________________REMARKS:_____________________________________________

4、______________________________________________________________________________________________________________PAYMENT:NO.OFPAXNO.OFROOMSSIGNATURECASH:ADULTSTDHMSCREDITCARDTEENSSUP-TGRSCOMPANYACCOUNTSUP-KMNSFRAVELAGENTSACCOUNTGUIDEDLXPDSEXSGUIDEPAYMENTNO.OFGUIDEROOMNO.SIGNAUREREMARKS:CC:(白联)礼宾部.(红

5、联)管家部.(黄联)总机.(绿联)前台收银.(蓝联)接待处３１８管理大纲-房务部转房单ROOMCHANGESLIP宾客姓名离开日期CUESTNAME_________________DEPT.DATE__________________由房号转至房号FROMROOMTOROOM由房租转至房租RROMRATETORATE日期时间经手人DATE_______________TIME_____________CLERK’SINITIAL_____行李员BELLBOY__________理由REASON_______________________________________________

6、____________________________________________________________________________________________________________________________________________________________________________________(白联)管家部(红联)前台收银(黄联)接待处文员(黄联)电话接线生延迟退房通知单至：前台收银处由：接待处兹有房间___________________要求推迟退房时间至__________________（同意免加租）多谢知照！经手人

7、：________批准人：________日期：________FO-012３１８管理大纲-房务部贵宾赠品申请单NO：贵宾：ABC客人姓名：__________________________国籍：公司名称及职称：____________________________________________________________________到达日期：__________________________退房日期：_______