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1、经典案例十：Johnson&Johnson来源：新天地英语浏览：2979次HumanResourcesManagementFacingBusinessChallengesatJohnson&JohnsonDoesahealthierworkforcetranslateintohealthierprofits?ThiswasoneofthekeyissuesfacingJohnson&JohnsonCEORalphS.Larsenandhispredecessor,JamesE.Burke,astheyconsideredthechallengeofma
2、nagingthecompany'shumanresourcesandkeepingemployeessatisfiedandproductive.Johnson&Johnsonoperatesthroughouttheworld,employingmorethan70,000peopletoresearch,manufacture,andmarkethealth-careproductsindozensofcountries.Employeehealthwasamajorconcernforseveralreasons.Companystudiess
3、howedthatover30percentofJohnson&Johnson'semployeesweresmokers,andoneinternalreportrevealedthatsmokershada45percentgreaterrateofabsenteeismthannonsmokers.Smokersalsocontributeddisproportionatelytothecompany'smedicalexpenses(30percenthigherthannonsmokers),anominousstatisticatatime
4、whenhealth-carecostswererisingatnearlytwicetherateofinflation.AnotherproblemconfrontingJ&Jwashowchangingdemographicswereaffectingemployees.Employeesincreasinglyfellintooneofthreegroups:Theywerepartoftwo-careercoupleswithchildren;theywereresponsibleforanagingparent;ortheyweresing
5、lemothersorfathers.Asurveyof10,000J&Jemployeesrevealedthattheywerefrustratedbytheirinabilitytomeetalltheirobligations,bothtotheirfamiliesandtotheiremployer.Manystatedthattheyhaddifficultyfindingdaycare,especiallysick-childcareandinfantcare,andalmost20percentrespondedthattheycoul
6、dnotafforddaycareeveniftheycouldlocateasuitableprovider.Althoughtheseemployeesfelttornbetweenfamilypressuresandemploymentroles,theyfoundlittlehelpatwork.Moststatedthattheirmanagerswereunsympatheticaboutthedilemma.Balancingtheirworkandfamilyobligationstookitstollonemployees,whore
7、portedhigherlevelsofstress,greaterabsenteeism,andlowerjobsatisfaction.Forguidanceontheseissues,theCEOsturnedtoJohnson&Johnson'soperatingdocument,thecorporatecredowrittenbyRobertWoodJohnson,sonofafoundingJohnsonbrotherandchairmanofthecompanyfor25years.Johnsonrankedthecompany'sobl
8、igationtoitsemployeesaheadofitsresponsibilityto
