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1、LessonThreeCross-CulturalCommunicationinUSBusinessPartIObjectivesSixFundamentalPatternsofCulturalDifferences中西文化差异的6种基本模式Ageneralviewofcorporateculture公司文化概要Decodingbody-languageofNorthAmerica破解北美通用肢体语言PartIITheHow-TosIdentifytheDifferences：SixFundamentalPat
2、ternsofCulturalDifferences了解不同：中西文化差异的六种基本模式1.DifferentCommunicationStyles不同的交流风格Thewaypeoplecommunicatevarieswidelybetween,andevenwithin,cultures.Oneaspectofcommunicationstyleislanguageusage.Acrosscultures,somewordsandphrasesareusedindifferentways.Forexampl
3、e,evenincountriesthatsharetheEnglishlanguage,themeaningof"yes"variesfrom"maybe,I’llconsiderit"to"definitelyso,"withmanyshadesinbetween.Anothermajoraspectofcommunicationstyleisthedegreeofimportancegiventonon-verbalcommunication.Non-verbalcommunicationincludes
4、notonlyfacialexpressionsandgestures;italsoinvolvesseatingarrangements,personaldistance,andsenseoftime.Inaddition,differentnormsregardingtheappropriatedegreeofassertivenessincommunicatingcanaddtoculturalmisunderstandings.Forinstance,somewhiteAmericanstypicall
5、yconsiderraisedvoicestobeasignthatafighthasbegun,whilesomeAsian,African,JewishandItalianAmericansoftenfeelthatanincreaseinvolumeisasignofanexcitingconversationamongfriends.Thus,somewhiteAmericansmayreactwithgreateralarmtoalouddiscussionthanwouldmembersofsome
6、Americanethnicornon-whiteracialgroups.2.DifferentAttitudesTowardConflict对待冲突的不同看法Someculturesviewconflictasapositivething,whileothersviewitassomethingtobeavoided.IntheU.S.,conflictisnotusuallydesirable;butpeopleoftenareencouragedtodealdirectlywithconflictsth
7、atdoarise.Infact,face-to-facemeetingscustomarilyarerecommendedasthewaytoworkthroughwhateverproblemsexist.Incontrast,inmanyEasterncountries,openconflictisexperiencedasembarrassingordemeaning;asarule,differencesarebestworkedoutquietly.Awrittenexchangemightbeth
8、efavoredmeanstoaddresstheconflict.3.DifferentApproachestoCompletingTasks对待完成任务的不同方法Fromculturetoculture,therearedifferentwaysthatpeoplemovetowardcompletingtasks.Somereasonsincludedifferentaccess
