东莞市椰林山庄酒店质量手册

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1、东莞市椰林山庄酒店质量手册实施日期：2006年1月1日目录0．1公司简介···············································0．2任命书·················································0．3权责列表···············································0．4质量手册管理控制·······································1．总则·······················

2、······························2．引用标准·················································3．术语和定义···············································4．品质管理系统··············································4．1一般要求················································4．2文件化要求·············

3、··································4．2．1一般要求··············································4．2．2品质手册···············································4．2．3品管系统文件管制·······································4．2．4品质记录管制···········································5．管理责任············

4、········································5．1管理者承诺················································5．2顾客导向··················································5．3品质政策··················································5．4品质管理系统规划···········································5．4．1

5、品质目标················································5．4．2品质系统规划流程········································5．5责任、职权与沟通···········································5．5．3内部沟通················································5．6管理审查··············································

6、·····5．6．1概述····················································5．6．2审查的输入··············································5．6．3审查的输出··············································6．资源管理····················································6．1资源的供应···························

7、·····················6．2人力资源··················································6．3基础建设··················································6．4工作环境··················································7．产品实现····················································7．1产品实现的策划·········

8、···································7．2顾客相关的过程············································7．2．1产品/服务相关要求的确认···········