实用商务英语全套教案(学习中)

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1、享受学习，享受生活……终生领导艺术管理学院目录第一版块：介绍自己、他人、公司及产品第1知识点：正确使用称呼和常见的英文名······································2－5第2知识点：常见的国家和城市·····················································6－7第3知识点：介绍公司部门和职务··················································8第4知识点：介绍自己以及询问他人的基本信息·······························

2、·9－12第5知识点：介绍他人及请求他人介绍自己·······································13－14第6知识点：简单的寒暄语·································································15第7知识点：如何交换信息···························································16第8知识点：介绍美的微波炉制造有限公司·······································17－19第9知识点：

3、介绍产品·································································20－22第10知识点：产品咨询·································································23－24第11知识点：订货与接单·····························································25第12知识点：讨价还价················································

4、·················26－27第13知识点：支付期限和方式·······················································28第14知识点：交货期···································································29－30第15知识点：SalesReviewandForecasts·····································31－33第16知识点：客服（Complaining&Apologizing）········

5、···················34－35第二板块：电话英语第1知识点：接听电话··································································36－37第2知识点：拨打电话·································································　38－39第3知识点：约客户及变更见面事宜···············································40－45Copyright©2004byLeadership

6、forLifeAcademy.AllRightsReserved.本教材版权属终生领导艺术管理学院所有，不得翻印，违者必究P63享受学习，享受生活……终生领导艺术管理学院第三板块：简单的商务信函和英文简历第1知识点：商务信函的一般要素···················································　46－47第2知识点：商务信函或E-mail三部曲············································48－49第3知识点：英文简历····································

7、······························50－51第四板块：日常交往常用英语（根据授课进度灵活安排）第1知识点：共同话题·································································52－53第2知识点：情景英语·································································　54-55第3知识点：接待英语···································