高级商务会馆岗位责职与工作流程设计论文.doc

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1、目录营销部各岗位职责一、平面设计岗位职责············································3二、客服主任岗位职责············································4三、前厅主任岗位职责············································5四、会籍顾问的岗位职责··········································6五、前厅部长岗位职责············································7六、收银部长岗位职责

2、············································8七、女宾部长的岗位职责··········································9八、礼宾员的岗位职责···········································10九、前厅接待的岗位职责·········································11十、收银员的岗位职责···········································12十一、鞋童的岗位职责·····················

3、······················13十二、女宾服务员的岗位职责·····································14营销部各岗位服务流程一、会籍顾问带客参观流程·······································15二、会籍顾问签单流程···········································16三、礼宾员服务工作流程·········································17四、接待员服务工作流程···································

4、···18--19五、发卡处接待员服务工作流程···································20六、发卡接待员交接班流程·····································21七、鞋童服务工作流程········································22八、女更衣服务工作流程······································23--26九、更衣员公锁交接流程·······································27十、宾客贵重物品寄存与保管流程·········

5、·······················28十一、客人遗留物品登记流程····································29十二、客人离场点出品外带的服务流程····························30十三、场内客找同行朋友的服务流程······························31十四、留单的服务流程·········································32十五、内部人员签单服务流程····································33十六、宾客投诉处理服务流程······

6、···························34--35十七、交接班工作流程及标准·····································36十八、卫生工作程序及标准·······································37十九、锁牌遗失的处理程序及标准································38二十、顾客意见反馈程序及标准··································39二十一、便衣客户消费程序(仅为内部消费客人提供)················40二十二、漏单/错单的处理程序及

7、标准······························41二十二、突发事件的处理程序（案列讲解）······················42—46岗位职责说明THEJOBDESCRIPTION部门营销部直接上司营销经理DEPARTMENTREPORTINGTO职位POSITION平面设计直接下属SUBORDINATE工作职责：一、独立完成一般美术设计制作，如横幅、告示牌、海报、局部装饰等工作。二、审核制品质量，维护会所的格调和声誉。三、妥善保管节约使用各