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1、Nankai16autumnsemesterhotelindustryonlinehomework（南开16秋学期《当今饭店业》在线作业）16autumnsemester"hotelindustry"onlinehomeworkFirst,radioquestions(20questions,40points)1.()stressestheemploymentofethnicminoritiesandequalpayforequalworkbetweenmenandwomen.A.occupationalsafetyandHealthAct1970B.1990Ameri
2、canDisabilityActC.1993familyandMedicalLeaveActD.1938reasonableLabourStandardsActCorrectanswer:2.()referstotheimportantmomentwhencustomersandemployeescontacteachother.Thesemomentsgiveemployeestheopportunitytomakegoodimpressiononcustomers,correctmistakesandwinrepeatcustomers.A.criticalmome
3、ntB.timelyresponseC.metforthefirsttimeD.greetstheguestCorrectanswer:(3.)isthesecondincommandofthehotelandcruise,cruisebankers,informationofficer,directorofhumanresourcesandthehandlingofcomplaints.A.transactionOfficerB.chiefofficerC.Food&BeverageManagerD.chiefengineerCorrectanswer:(4.)isa
4、kindofrecruitingandtrainingtools,itsummedupaspecificjob,includingjobtitle,theemployeeswhoreporttostaff,theworkshouldbecompleted,employeesmusthavequalificationsandtechnology,thecompletionoftheworkofphysicalrequirements.A.workbreakdownB.workingdirectoryC.jobresponsibilitiesD.jobdescription
5、Correctanswer:5.,thehotelgroupauthorizesindividualhotelstousethetrademark,managementsystemandreservationsystemofthechaingroup.Thehotelgroupreceivesacertainproportionofthehotel'sincomeandsomeotherexpensesA.independentHotelB.hotelchaingroupC.franchiseD.hotelmanagementcompanyCorrectanswer:6
6、.Hotel,inmostcustomers'minds,themostconvincingcomparisonfactoris()A.facilitiesB.productsC.convenienceD.serviceCorrectanswer:7.,manyfactorscontributetotheincreasingnumberofpeople'stravelandtourismactivities,amongwhichtheprimaryfactorisA.anincreasingpopulationB.discretionaryfundsC.sciencea
7、ndtechnologyD.increasingleisuretimeCorrectanswer:8.,qualityserviceis()A.whatdoesthecustomerlikeandwhatservicedoestheserviceproviderprovide?B.meetstheirneedsaccordingtocustomerexpectationsandexpectationsC.meetsthemaccordingtotherequirementsofthecustomersTheD.servicemeetsth
