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1、论中国酒店(企业)管理--之人间正道（OnthemanagementofChinesehotels(enterprises)）Ithasbeensixteenyearssincethebeginningofthecourse,butitseemsasifitwasyesterday......GreenseedsmeetwithrainanddewWhileIwasstillincollege,Ihavestartedworkingstudyprogramandsocialpracticework.Duringtheperiod,
2、Iworkedasasalesmanforacomputercompanyandaneditorofanewspaper......Andinthefirstjob,becauseofasocialrelationshiptogetintotheenterprise,andthen28yearsyoung,theofficialeightwindsmarriageableage,time,colleagues,mysuperiorsareverycare,love,evenifIwasmorefun,likechocolate,w
3、orkisnotverycomplete,evenIdonotknowhowtodo,untilonedaybecauseofeveryone'sloveandcare,causingjealousyofacolleague,shehitmyreporttothecompany(computer)generalmanager,generalmanagerjustputheroff,thefemalecolleaguewrotemealetter,tellherIconfused.Thatheartshocked:"yes,Idid
4、notworkhard,everyoneisinthecareofme......"So,fromthatdayon,Ibegantochangetheirbehavior,everyday,ridingabicycle,withthecompany'spromotionalsingle,samplemachinetoeachunit,companypromotion,publicity,personallyforcustomerstoexplaintheuseofequipment,maintenance,andwhethero
5、rnotabusiness,toprovidequalityconsultingcustomerservice,delivery,installation,customerserviceorbusinesssize.Soon,myeffortsbroughtgreatreturns,andcolleaguesandleaderstooknoticeofme.Attheendoftheyear,Iwasgivenabigredenvelopefromthecompany.Fromthenon,inmylife,Ihavebeenin
6、anypositiontobeindustry,goodhabitsofeachjobIalmostalwayswillingtolearnnewthings,goodatthinking,sothatmylifehasbeenaqualitativechange.Manyyearslater,manypeopleaskedme,"whydoyouhavesomanythings?Youknow,thereareprobablymanyexpertsinthesefieldswhodon'tknowmuchaboutit.Ismi
7、leandtalkaboutit."......Thefirstpart:LotusjustbudsTheearlyspringof1994,Icameintothehotelindustryasanassistanttothegeneralmanagerofthehotel,thenIfeelverystrange,thespirithastodevelopworkhabits,startworkafterIseriouslyintothehotelconstructionandpreparationofficeclerical
8、work,employeeinformationmanagement,businesscooperationtonegotiatearrangements,toassistthegeneralmanager(Hongkongprocessing)a
