世纪商务英语unit 2

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1、Unit2商务习俗BackgroundknowledgeI.BusinessEtiquetteAgoodpointtorememberinbusinessetiquetteiseveryoneshouldbetreatedwithequalcourtesyandrespect.Timeshavechangedandsomeoftheoldstandardsnolongerapply.Administrativeassistantsorofficesupportstaffareimportantpeopleandshouldneverbetakenforgr

2、anted.Treatthemcourteouslyinallyourtransactions.Treatpeoplethewayyouwishtobetreated.Gendernolongerneedstobethedecisivefactorineverydayevents.Businessetiquetteshouldbeagiveandtake,tohelpeachotherwhenhelpisneededandhaveconsiderationforothers.Goodmannersandbusinessetiquettehavealways

3、beenbasedoncommonsenseandthoughtfulness.⊙Pounctuality.Beontime—noonewantstobekeptwaiting.Ifitisanunavoidabledelay,trytocontacttheperson.Keepinmindthatyouneverknowwhenyouwillencounterheavytraffic,wrecks,constructionorotherdelays.Alwaysallowextratimeparticularlyifyouaregoingtoaninte

4、rview.Forinterviewsyoushouldarrive10-15minutesbeforetheinterviewtime.⊙Smoking.Beawareofsmokingpolicies.Youshouldneversmokeduringaninterview,atamealorwhenyouareawarethattheotherperson’spleasuredoesnotincludetobaccosmoke.⊙OfficeParties.Officepartiesaregoodopportunitiestoimprovemoral

5、eandbuildgoodwill.Keepinmindthesearepeoplewhoseeyoueverydayandtheywillrememberalapseinbehavior.Beawareofyouralcoholicconsumptionanddonotembarrassyourself.Donotdiscussbusiness—thisisasocialoccasionandanopportunitytolearnmoreaboutyourco-workers.II.TestYourBusinessEtiquetteSocialandb

6、usinessetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquizandseehowyoufareinthefollowingbusinesssituations.1.Yourboss,Ms.Alpha,enterstheroomwhenyou’remeetingwithanimportantclient,Mr.Beta.Youriseandsay“Ms.Alpha,I’dlikeyoutomeetMr.Beta,ourclientfromSanDiego

7、.”Isthisintroductioncorrect?2.You’reenteringacabwithanimportantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect?3.You’rehostingadinneratarestaurant.You’vepre-orderedforeveryoneandindicatedwheretheyshouldsit.Areyoucorrect?4.Atoasthasbeenproposedinyourhonor.Yousay

8、“thankyou”andtakeasipofyourdrink.