世纪商务英语unit2

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1、Unit2商务习俗Backgroundknowledge1.BusinessEtiquetteAgoodpointtorememberinbusinessetiquetteiseveryoneshouldbetreatedwithequalcourtesyandrespect.Timeshavechangedandsomeoftheoldstandardsnolongerapply.Administrativeassistantsorofficesupportstaffareimportantpeopleandshouldneverbetakenforgranted.Trea

2、tthemcourteouslyinallyourtransactions.Treatpeoplethewayyouwishtobetreated.Gendernolongerneedstobethedecisivefactorineverydayevents.Businessetiquetteshouldbeagiveandtake，tohelpeachotherwhenhelpisneededandhaveconsiderationforothers.Goodmannersandbusinessetiquettehavealwaysbeenbasedoncommonsen

3、seandthoughtfulness.OPounctuality.Beontime—noonewantstobekeptwaiting.Ifitisanunavoidabledelay，trytocontacttheperson.Keepinmindthatyouneverknowwhenyouwillencounterheavytraffic，wrecks，constructionorotherdelays.Alwaysallowextratimeparticularlyifyouaregoingtoaninterview.Forinterviewsyoushouldar

4、rive10-15minutesbeforetheinterviewtime.OSmoking.Beawareofsmokingpolicies.Youshouldneversmokeduringaninterview,atamealorwhenyouareawarethattheotherperson’spleasuredoesnotincludetobaccosmoke.OOfficeParties.Officepartiesaregoodopportunitiestoimprovemoraleandbuildgoodwill.Keepinmindthesearepeop

5、lewhoseeyoueverydayandtheywillrememberalapseinbehavior.Beawareofyouralcoholicconsumptionanddonotembarrassyourself.Donotdiscussbusiness—thisisasocialoccasionandanopportunitytolearnmoreaboutyourco-workers.II.TestYourBusinessEtiquetteSocialandbusinessetiquettecanbetricky，andmakingtherightmoves

6、canmakeabigdifference.Takethisquizandseehowyoufareinthefollowingbusinesssituations.1.Yourboss，Ms.Alpha，enterstheroomwhenyou’remeetingwithanimportantclient,Mr.Beta.Youriseandsay“Ms.Alpha，I’dlikeyoutomeetMr.Beta,ourclientfromSanDiego.’’Isthisintroductioncorrect?2.You’reenteringacabwithanimpor

7、tantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect?3.You’rehostingadinneratarestaurant.You’vepre-orderedforeveryoneandindicatedwheretheyshouldsit.Areyoucorrect?4.Atoasthasbeenproposedinyourhonor.Yousay“thankyou”andtakeasipofyourdrink